Manager, Digital User Experience (Remote Opportunity)
Quest Diagnostics Incorporated - Secaucus, New Jersey, us, 07094
Work at Quest Diagnostics Incorporated
Overview
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Overview
Digital Workplace (intranet) HR Portal Data analytics
Serve as point of contact for identifying digital communications technology and resources (including digital agencies) for projects requiring outside support Use data, analytics, and best practices to inform content creation, target stakeholders, and measure the effectiveness of digital engagement, in partnership with other Communications Department COEs and HR Service Center leadership Manage vendor relationships to ensure company objectives are achieved at the expected standard and within set SLAs Identify latest digital trends and recommend needed enhancements and investments to ensure best in class support of digital communication solutions Supervise, mentor and support digital staff, and set a positive and productive tone for the team as a whole Competencies: Strong written, verbal and visual communications skills Deep knowledge and demonstrated experience using existing social media channels to communicate both externally and internally; deep understanding of community management Strategic thinker able to articulate enterprise-level strategies and build governance frameworks Collaborative, able to partner with everyone inside and outside the HR function to establish strategies, governance processes, policies, platforms, content and analytics. Understands use of information management and data analytics tools to create and optimize content and report on impact from the perspective of business performance, brand and reputation Experience building and developing teams and making resource decisions Able to develop team members and work with business partners and leaders across the organization Ability to identify trends and position the company as a digital communication leader Comfort interacting with all levels of the organization Demonstrates maturity and leadership with the ability to serve as a collaborative and unifying force and to position communications discussions at both the strategic and tactical levels Understands regulatory requirements Creativity and innovation Education Required: Bachelor's degree in liberal arts, business, communications, media or related discipline Work Experience: 7-10 years of experience in communication in a complex and matrixed environment, particularly during periods of extensive change. Profound understanding of the business/industry and how to use communications best practices, disciplines and technology to achieve business objectives Corporate or agency experience preferred Vendor management experience required Other: Strong business acumen & Industry Knowledge Communication skills: written/oral communications; metrics to provide feedback and actionable insights Interpersonal skills: collaboration; emotional intelligence Management and leadership skills Influencing and Persuading Excellent MS Office Skills, especially PowerPoint Demonstrated use of social media publishing and listening platforms. Deep knowledge of SharePoint platform and content management practices While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies.
Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets