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Salary : $46,238.40 - $57,782.40 Annually
Location : Round Rock, TX
Job Type: Full-Time
Job Number: 201801877
Department: Police Support Services
Opening Date: 03/18/2025
Closing Date: 4/1/2025 11:59 PM Central

Description
Under general supervision the Public Safety Communications Operator provides police, fire and animal control response to the public, as well as, non-emergency assistance to citizens as well as interdepartmental and outside agency members.

Posted range is the starting salary. Pay rate offered is based on experience.

Examples of Duties

• Shift work in a 24-hour operation, to include working weekends, holidays and on-call; answers both administrative service telephone lines and 911 calls for emergency services; obtains information from callers regarding nature of incident, severity, location, descriptions of individuals; transfer calls to other agencies or departments when necessary; exhibit proper use of 911 system, including text-to-911 ; utilization of TTY and OMNIXX systems; exercises verbal skills to calm excited or abusive callers, obtains necessary information from callers, relays information to public safety personnel in written format. Listens to calling parties while typing information into dispatch system and listening for updates from other communication personnel.
• Utilizes knowledge of city ordinances, city services and departmental procedures to assist department personnel and citizens; utilize a multitude of databases, and files to obtain necessary information; create calls for service in a Computer Aided Dispatch (CAD) system for citizens, police, and fire personnel.
• Utilizes radio channels and CAD systems to coordinate the work of police and fire personnel, other agencies, on a constant basis and when managing crisis incidents; document events in a records management system; maintain professional radio, telephone and CAD etiquette; maintain awareness of all public safety and emergency units assigned and any resources requested; prioritize events and continually adjust based on incoming calls and changing factors; utilize local/regional mapping; maintain awareness of events handled by other 911 personnel; update incidents with information from callers, officers, and personnel.
• Maintains paperwork by processing warrants; enters criminal trespassing warrants, verify warrant entry paperwork free from error, file paper copies in filing cabinets, process rider forms; complete daily shift reports; attends daily shift briefing; maintains awareness of operation plans, enforcement programs and staffing levels.
• Assists persons using Telecommunications Device for the Deaf (TDD).

Experience and Training

• High School Diploma or equivalent.
• One (1) year of experience as a 911 Call Taker/Emergency Services Dispatcher, preference if currently holding a Texas Public Safety Communications License OR Two (2) years general work experience.
• Preferred experience and training which provides the required knowledge, skills, and abilities (i.e., high volume call center, in-depth problem solving, priority management.
• Experience with Microsoft Word, Excel and Outlook

Certificates and Licenses Required

• Required to have or obtain TCIC Full Access certification within 6 months of hire.
• Must have completed Criminal Justice Information Services (CJIS) Training upon hire.
• Required to complete 80 hours Basic Telecommunicator Course to obtain Texas Commission on Law Enforcement License within one (1) year of employment.
• Required to obtain CPR certification required by the Texas Commission on Law Enforcement License within one (1) year of employment.
• Ability to work shift work, including days, nights, weekends and holidays.
• Maintains license & certifications; complete required training hours mandated by state and department; strict adherence to Federal, State and Departmental regulations regarding Criminal Justice Information Systems.
• Valid Class C Texas driver's license, or ability to obtain license prior to employment preferred.
• Bilingual (Spanish, Hindi, Vietnamese) preferred.

The City of Round Rock recognizes that everyone is concerned about financial protection - both now and for the future. Recognizing that employees are essential in the operation of an organization, the City wants to help provide our employees and their families with a measure of security through our benefit program.

Working toward that goal, the City offers security for the present and the future.

Security for the Present:
* Health Plan
* Dental Plan
* Vision Plan
* Additional Supplemental Plans (optional)

Security for the Future:
* Retirement Plan
* Deferred Compensation Plans

Additional Benefits:
* Education Reimbursement Assistance
* Clay Madsen Recreation Center Membership
* Employee & Family Pool Pass (seasonal)
* Round Rock Public Library Card
* Medical and Dependent Day Care Reimbursement Account
* Employee Assistance Program
* Longevity

Leave Benefits:
* Vacation
* Sick
* City Holidays
01

Do you have a High School Diploma or GED equivalent?

• Yes
• No

02

Do you have experience and training which provides the required knowledge, skills, and abilities (i.e., high volume call center, in-depth problem solving, priority management)?

• Yes
• No

03

How many years of experience do you have as a Public Safety Telecommunications Officer and/or 911 Operator?

• None
• Less than one (1) year
• More than one (1) year but less than two (2) years.
• More than two (2) years but less than three (3) years.
• More than three (3) years.

04

How many years of general work experience do you have?

• None
• Less than one (1) year.
• More than one (1) year but less than two (2) years.
• More than two (2) years but less than three (3) years.
• More than three (3) years.

05

Please check any/all of the Microsoft programs you have basic knowledge of:

• Word
• Excel
• Outlook
• Teams
• I do not have experience with any of these programs.

06

Do you hold a current Texas Public Safety Communications License?

• Yes
• No

07

Do you currently hold, or are you able to obtain within six (6) months of hire, a TCIC Full Access certification?

• Yes, I hold a current TCIC Full Access Certification.
• I am ABLE to obtain this certification within six (6) months.
• No, and I'm UNABLE to obtain this certification.

08

This position requires you to have completed, or be able to complete, Criminal Justice Information Services (CJIS) training. Are you able to meet this requirement?

• Yes, I have completed the CJIS training.
• I am ABLE to complete prior to employment.
• No, and I am UNABLE to obtain prior to employment.

09

Have you completed, or are you able to complete within one (1) year of employment, the 80-hour Basic Telecommunicator Course to obtain Texas Commission on Law Enforcement License?

• Yes, I have completed this course.
• I am ABLE to complete within one (1) year of employment.
• No, and I am UNABLE to complete within one (1) year of employment.

10

Do you currently hold, or are you able to obtain within one (1) year of employment, a CPR certification as required by the Texas Commission on Law Enforcement?

• Yes, I am currently CPR certified.
• I am ABLE to obtain a CPR certification prior to employment.
• No, I am UNABLE to meet this requirement.

11

Do you possess a valid Texas Driver License?

• Yes
• No, but ABLE to obtain prior to employment.
• No, I am ineligible for a driver's license.

12

Are you bilingual? If so, indicate the languages below. If not, indicate with "N/A".
13

This position requires the ability to work flexible hours including days, nights, weekends, holidays, and on-call. Are you able to meet this requirement?

• Yes
• No

Required Question