Kaiser Permanente
User Experience Researcher IV, Research Strategy
Kaiser Permanente - Pleasanton, California, United States, 94566
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Overview
Job Summary:
To be considered for an interview, please make sure your application is full in line with the job specs as found below. In addition to the responsibilities listed above, this role is responsible for understanding and enacting the appropriate framing, strategy, tools, and additional considerations for research based on the research objectives, participants, and subject matter; contributing to the research agenda at a broad level (e.g., a 3-5 year time horizon, enterprise strategies) in alignment with KP business needs and goals; executing the best methods for gathering data (e.g., new opportunities to leverage digital tools); determining the best methods for leveraging both qualitative and quantitative research to gather necessary data; supporting the implementation of research strategy based on goals and resources available; evaluating the holistic approach to UX research based on market conditions and innovations; informing roadmaps and vision documents for UX research based on evolving technology and relevant research questions; assessing potential vendors to support research that requires external participants; and executing strategy for conducting research with cross-functional partners. Essential Responsibilities:
Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome. Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions. Utilizes research methods to support the user experience by: creating detailed research plans, protocol, and/or guides; designing complex processes relying upon qualitative and quantitative methods such as interviews, surveys, and observation, working independently; leading and determining the approach for feedback sessions and conducting all forms of research to gather feedback from users, and evaluating best practices for research tools and platforms, and applying tools and platforms appropriately; working alongside internal business partners to conduct research (e.g., recruiting and scheduling participants, observing and note-taking, and/or process review, utilizing various digital tools to support workflow); synthesizing and clarifying lessons learned and helping to document, communicate, and socialize insights and process changes to their team, independently; reviewing and evaluating compiled information from analytical data to determine best practices in improving the user experience as needed; initiating the development and readout of reports of moderately complex projects, while also considering stakeholder interests and background; verifying research and/or development backlogs for team(s) are addressed based on impact, value, and execution; and managing the development of the research process by offering retrospective insights on the research practices and tools used to inform improvements, changes, and updates to the user research processes and methodologies. Supports continuous product improvement and development by: assisting in developing opportunities to promote and advocate for User Experience (UX) services, to seek funding, feedback, and/or potential project concepts, through various client engagement methods, to enhance partnerships and educate others; determining solutions for moderately complex product issues (e.g., bugs, platform issues), with limited information; and identifying moderately complex technical issues, resolving as possible, and escalating technical issues to product engineering teams for resolution. Analyzing participant feedback to contribute to the synthesis of findings in collaboration with research team; understanding and contributing to UX Research strategic vision, including audience interests, business need, and organizational objectives; advocating for and evangelizing the values and benefits of UX Research to stakeholders across teams; and utilizing a variety of research methods to determine impact of deliverables, lessons learned, future direction, and align to overall vision for User Experience within the competitive landscape. Synthesizes research findings by: synthesizing data to identify key insights and make recommendations for improvements, based on complex and often ambiguous requests and underlying issues; translating complex outcomes from analyses into advanced, cross-functional product ideas and solutions; incorporating insights driven by the results of analyses to inform procedural changes, across functions; communicating and beginning to mitigate the impact of issues and changes on the user experience for stakeholders; and driving stakeholder groups to support and understand their user experience using data and insights. Minimum Qualifications:
Minimum one (1) year of experience in a leadership role with or without direct reports. Bachelor's degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND minimum four (4) years of experience in User Experience or a directly related field OR Minimum seven (7) years of experience in User Experience or a directly related field. Additional Requirements:
Knowledge, Skills, and Abilities (KSAs): Customer Data; Dashboards; User Interface Engineering; Product Design; Product Engineering; Experimental Design; Design Thinking; Customer Perspective
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To be considered for an interview, please make sure your application is full in line with the job specs as found below. In addition to the responsibilities listed above, this role is responsible for understanding and enacting the appropriate framing, strategy, tools, and additional considerations for research based on the research objectives, participants, and subject matter; contributing to the research agenda at a broad level (e.g., a 3-5 year time horizon, enterprise strategies) in alignment with KP business needs and goals; executing the best methods for gathering data (e.g., new opportunities to leverage digital tools); determining the best methods for leveraging both qualitative and quantitative research to gather necessary data; supporting the implementation of research strategy based on goals and resources available; evaluating the holistic approach to UX research based on market conditions and innovations; informing roadmaps and vision documents for UX research based on evolving technology and relevant research questions; assessing potential vendors to support research that requires external participants; and executing strategy for conducting research with cross-functional partners. Essential Responsibilities:
Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome. Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions. Utilizes research methods to support the user experience by: creating detailed research plans, protocol, and/or guides; designing complex processes relying upon qualitative and quantitative methods such as interviews, surveys, and observation, working independently; leading and determining the approach for feedback sessions and conducting all forms of research to gather feedback from users, and evaluating best practices for research tools and platforms, and applying tools and platforms appropriately; working alongside internal business partners to conduct research (e.g., recruiting and scheduling participants, observing and note-taking, and/or process review, utilizing various digital tools to support workflow); synthesizing and clarifying lessons learned and helping to document, communicate, and socialize insights and process changes to their team, independently; reviewing and evaluating compiled information from analytical data to determine best practices in improving the user experience as needed; initiating the development and readout of reports of moderately complex projects, while also considering stakeholder interests and background; verifying research and/or development backlogs for team(s) are addressed based on impact, value, and execution; and managing the development of the research process by offering retrospective insights on the research practices and tools used to inform improvements, changes, and updates to the user research processes and methodologies. Supports continuous product improvement and development by: assisting in developing opportunities to promote and advocate for User Experience (UX) services, to seek funding, feedback, and/or potential project concepts, through various client engagement methods, to enhance partnerships and educate others; determining solutions for moderately complex product issues (e.g., bugs, platform issues), with limited information; and identifying moderately complex technical issues, resolving as possible, and escalating technical issues to product engineering teams for resolution. Analyzing participant feedback to contribute to the synthesis of findings in collaboration with research team; understanding and contributing to UX Research strategic vision, including audience interests, business need, and organizational objectives; advocating for and evangelizing the values and benefits of UX Research to stakeholders across teams; and utilizing a variety of research methods to determine impact of deliverables, lessons learned, future direction, and align to overall vision for User Experience within the competitive landscape. Synthesizes research findings by: synthesizing data to identify key insights and make recommendations for improvements, based on complex and often ambiguous requests and underlying issues; translating complex outcomes from analyses into advanced, cross-functional product ideas and solutions; incorporating insights driven by the results of analyses to inform procedural changes, across functions; communicating and beginning to mitigate the impact of issues and changes on the user experience for stakeholders; and driving stakeholder groups to support and understand their user experience using data and insights. Minimum Qualifications:
Minimum one (1) year of experience in a leadership role with or without direct reports. Bachelor's degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND minimum four (4) years of experience in User Experience or a directly related field OR Minimum seven (7) years of experience in User Experience or a directly related field. Additional Requirements:
Knowledge, Skills, and Abilities (KSAs): Customer Data; Dashboards; User Interface Engineering; Product Design; Product Engineering; Experimental Design; Design Thinking; Customer Perspective
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