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We are seeking a talented and detail-oriented Technical Writer to join our team. In this role, you will create and maintain high-quality documentation supporting our products and services. You will work closely with product management, client success, and professional services teams to ensure our customers and internal team have the information they need to succeed.

Key Responsibilities:

• Serve as the content owner for the Shield Regulatory library, providing a state-by-state summary of key regulatory considerations for cannabis and hemp.
• Manage the content for alert and case logic, creating and maintaining a non-technical guide to case configuration and generation.
• Collaborate with product management and client success teams to develop user guides, release notes, and online help pages.
• Assist client success and professional services teams with documentation needs.
• Ensure all documentation is accurate, up-to-date, and easy to understand.
• Continuously improve documentation processes and standards.

Qualifications:

• Bachelor's degree in Technical Writing, Communications, or a related field.
• Proven experience as a Technical Writer, preferably in the compliance or regulatory industry.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to work independently.
• Proficiency in using documentation tools and software.
• Ability to understand and explain complex technical concepts in a clear and concise manner.
• Experience working in a fast-paced, dynamic environment.

Why Join Us:

• Opportunity to work with a passionate and dedicated team.
• Supportive and collaborative work environment.