Eisneramper
Client Experience Communications and Operations Manager
Eisneramper - Miami, Florida, us, 33222
Work at Eisneramper
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Overview
Client Experience Communications and Operations Manager Join to apply for the
Client Experience Communications and Operations Manager
role at
EisnerAmper .
Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button. Job Description At EisnerAmper, we seek individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you’re starting your career or advancing to the next level, the EisnerAmper experience is unique. We provide the tools and autonomy needed for you to design a fulfilling career. Role Overview As part of the Client Experience (CX) Team, you will lead the firm’s CX communications strategy and client-facing projects. This dynamic role requires strategic thinking, excellent communication skills, and expertise in change and program management. What It Means to Work at EisnerAmper Be part of a large, fast-growing accounting and advisory firm. Enjoy flexible work arrangements supporting work/life balance. Join a culture recognized with multiple top “Places to Work” awards. Our culture values diversity, authenticity, and collaboration, fostering an environment where great work thrives. Responsibilities Client Communications:
Develop and execute strategic communication plans supporting business goals and CX initiatives, including managing communications for platforms like the Client Portal, Payment Portal, and HubSync. Transformation Program Management:
Lead client-related enterprise projects, collaborating with Marketing, Technology, and Operations teams to ensure successful rollouts and providing feedback to leadership. Client Satisfaction:
Implement feedback programs, analyze data, and report findings to improve client satisfaction and retention strategies. Minimum Qualifications Bachelor’s degree in Communications, Marketing, Business Administration, or related field. At least 5 years of experience in communications strategy, marketing, business operations, or client experience, preferably in professional services or B2B environments. Preferred Skills and Experience Strong organizational skills, adaptability, problem-solving, and change management experience. Excellent communication, analytical skills, and relationship-building capabilities. Technical proficiency in Microsoft Office, analytics tools, Monday.com, CRM software, and eagerness to learn new platforms like AI tools, HubSpot, and BI dashboards. EisnerAmper is committed to diversity and equal opportunity. We welcome applicants of all backgrounds. About Our Marketing Team Our team connects the firm’s services with clients and supports growth through innovative digital marketing, events, social media, and more. We value creativity, agility, and impact. About EisnerAmper As a leading accounting and advisory firm with around 4,500 employees worldwide, we serve diverse clients including financial institutions, startups, and high-net-worth individuals, helping them succeed today and tomorrow. For accommodations during the application process, contact: talentacquisition@eisneramper.com Preferred Location:
Iselin
#J-18808-Ljbffr
Client Experience Communications and Operations Manager
role at
EisnerAmper .
Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button. Job Description At EisnerAmper, we seek individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you’re starting your career or advancing to the next level, the EisnerAmper experience is unique. We provide the tools and autonomy needed for you to design a fulfilling career. Role Overview As part of the Client Experience (CX) Team, you will lead the firm’s CX communications strategy and client-facing projects. This dynamic role requires strategic thinking, excellent communication skills, and expertise in change and program management. What It Means to Work at EisnerAmper Be part of a large, fast-growing accounting and advisory firm. Enjoy flexible work arrangements supporting work/life balance. Join a culture recognized with multiple top “Places to Work” awards. Our culture values diversity, authenticity, and collaboration, fostering an environment where great work thrives. Responsibilities Client Communications:
Develop and execute strategic communication plans supporting business goals and CX initiatives, including managing communications for platforms like the Client Portal, Payment Portal, and HubSync. Transformation Program Management:
Lead client-related enterprise projects, collaborating with Marketing, Technology, and Operations teams to ensure successful rollouts and providing feedback to leadership. Client Satisfaction:
Implement feedback programs, analyze data, and report findings to improve client satisfaction and retention strategies. Minimum Qualifications Bachelor’s degree in Communications, Marketing, Business Administration, or related field. At least 5 years of experience in communications strategy, marketing, business operations, or client experience, preferably in professional services or B2B environments. Preferred Skills and Experience Strong organizational skills, adaptability, problem-solving, and change management experience. Excellent communication, analytical skills, and relationship-building capabilities. Technical proficiency in Microsoft Office, analytics tools, Monday.com, CRM software, and eagerness to learn new platforms like AI tools, HubSpot, and BI dashboards. EisnerAmper is committed to diversity and equal opportunity. We welcome applicants of all backgrounds. About Our Marketing Team Our team connects the firm’s services with clients and supports growth through innovative digital marketing, events, social media, and more. We value creativity, agility, and impact. About EisnerAmper As a leading accounting and advisory firm with around 4,500 employees worldwide, we serve diverse clients including financial institutions, startups, and high-net-worth individuals, helping them succeed today and tomorrow. For accommodations during the application process, contact: talentacquisition@eisneramper.com Preferred Location:
Iselin
#J-18808-Ljbffr