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FirstService Residential Careers - Washington, DC, United States, 20004
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Overview
T he C o m pa n y
A r e y ou the m i ss i ng p i e c e ? A s No r th A m e r i c a ' s l e a d i n g p r o p e r t y m ana g e m ent c o m pa n y , we k n o w t h e v a l ue of f i tt i ng i n w i t h a l o c a l t e a m , of be i ng p a r t of a we l l - o i l ed m a c h i n e , b u t e m powe r ed t o a c t when nee d ed. W e a r e l oo k i ng f or ene r g et i c , ad a pt a b l e p e op l e w ho u n de rs ta n d t h at t he y a r e pa r t of s o m eth i ng l a r ger and want a l o n g - l a s t i ng c a r eer cr e a t i n g h u m an c onne c t i on s . O ur a ss o c i a t es a r e t h e r ea s o n f or our s u cc e ss , s o w e r e cr u i t q ua li t y p eo p l e who w i l l a l w a y s d o w h a t ' s ri ght and b u il d g r e at r e l at i on s h i ps w i th t he r e s i dents of the c o m m un i t i e s w e s e r v e. A t F i rs t S e r v i c e Re s i d e nt i a l , w e l i v e our v a l ues e v e r y d a y . If y o u a r e pa ssi ona t e a bout h e l p i ng p eo p l e l i v e bet t er l i v es a nd a r e l o o k i ng f or an e n v i r o n m ent w i th r o om f or c a r eer g r o w t h, y ou ' r e i n t h e r i ght p l a c e!
Job R espons i b il i t i es
P r o v i d es s uppo r t to m ana g e m ent i n t h e o v e r a l l o p e r at i ons of Co m m un i t y A ss o ci a t i on bu si ne s s and de l i v e r s e xc ept i on a l c u s t o m er s e r vi c e to o w n e rs , r e si dent s , cl i e nts a n d v en d o r s .
E ssen ti al D u t i es & R espons i b i l i ti es
T he j ob dut i es l i s ted a r e t y p i c al e x a m p l es of the w o r k pe r f o r m ed b y p o s i t i ons i n t h i s j ob c l a ss i f i c at i o n. N o t a l l du t i es a ssi gn e d to e v e r y po s i t i on a r e i n cl ud e d, n or i s i t e x pe c t ed t hat a l l po s i t i o ns w i l l b e a ss i g n e d e v e r y d u t y .
•P r o v i d e e xc ep t i o n al c u s to m er s e r vi c e to cl i e n ts and v e ndo r s at a l l t i m es
•Re s po n d to i n qu i r i es a nd p r o v i de r e s o l u t i o n to q u e s t i on s or c on c e r ns i n t i m e l y f a s h i on
•A ss i s t w i t h t h e d a il y ge n e r a l f i nan c i al m anage m ent and r e c o r d k eep i ng
•A ss i s t w i t h b i d p r o c e s s
•Con d u c t r eg u l ar i n s pe c t i o n s of s i te, w he r e n e ed e d.
•Ma i nt a i n a l l r e c o r ds i n C on ne c t i n c l u d i n g w o r k o r de rs , r e s ident i n f o r m at i on, A ss o c i a t i on do c u m ent s , c o m m un i t y i n f o r m at i on.
•E n s u r e m a i nt e nan c e of a l l f il e s , r e c o r ds and c o rr e s po n den c e i n a cc o r dan c e w i th c o m pa n y p r o c edu r es a nd go o d b u s i n e s s p r a c t i c es
•A tt e nd a l l B oa r d m eet i n g s , whe r e n e c e ss a r y
•A ss i s t w i t h p r e pa r a t i on of B oa r d m eet i ng a g en d a, m onth l y m anage m ent r epo r t and a l l o t her r epo r ts a n d m ate r i al ne e d e d f or B oa r d P a c k et
•A ss i s t w i t h e s t a b l i s h i ng a n ann u al c a l e ndar i n d i c a t i ng a l l a ss o c i a t i on a c t iv i t y , d ea d l i ne s , e l e c t i on, m eet i ng s , p r o j e c t s , et c .
•A ss i s t a l l w a l k - i n ho m eow n e r s and r e f er to C o m m un i t y Ma n age r , wh e n ne c e ss a r y .
•Han d l e m a i l i ng s , as ne e d e d a n d r e q u i r e d .
•Re c o r d k eep i n g - b i n de r s to be k ept w i th t he f o l l o w i ng: Mon t h l y A g e nda s , Mo d i f i c a t i on Re q ue s t s , W o r k Or de rs , F i nan ci a l s (i n c l ud i ng S o ci a l / T r i p a cc o u nt i ng ).
•Meet w i t h Co m m un i t y Ma n ager w e e k l y to en s u r e c o m p l e t i o n of op e n a c t i on i t e m s .
Reg u l ar a tte n dan c e a n d p u n c tua l i ty a r e e ss en t i al fun c t i ons f or the r o l e
A d d iti onal D u ti es & R e spons i b i l i ti es
•P r a c t i c e and ad h e r e t o F i r s t S e r vi c e R e s i d en t i a l G l o b a l S e r vi c e S t a nda r d s .
•Con d u c t bu si ne s s at a l l t i m es w i th the h i ghe s t s t an d a r ds of pe rs on a l , p r o f e ss i o n al and et h i c al c ondu c t.
•P e r f o r m or a ss i s t w i th a n y ope r a t i o ns as r eq u i r ed to m a i n t a i n w o r k f l ow a nd t o m eet sc hed u l e s .
Not i f y s u pe rv i s i o n of u n u s u al e q u i p m ent or o p e r at i ng p r ob l e m s and t h e n e ed f or a dd i t i o nal m ate r i al a n d s up p l i e s .
•M a y pa r t i c i p ate i n a n y v a r i et y of m eet i ngs a nd wo r k g r oups to i n teg r a te a c t i v i t i e s , c o m m un i c ate i ss ue s , ob t a i n a p p r o v a l s , r e s o l v e p r o b l e m s and m a i nta i n s pe c i f i ed l e v e l of k now l ed ge p e r ta i n i ng
to n e w d e v e l o p m ent s , r equ ir e m ent s , po li ci e s , a n d r e g u l ato r y g u i d e l i ne s .
•E n s u r e a l l s a f e t y p r e c au t i o ns a r e f o l l o w e d w h i l e pe r f o r m i ng the w o r k .
•F o l l o w a l l p o li ci es a n d S ta n da r d O pe r at i ng P r o c e d u r es as i n s t r u c t e d b y M an a ge m ent.
•P e r f o r m a n y r a n ge of s pe ci al p r o j e c t s , t a s k s and other r e l at e d d ut i es as a ss i g ned.
S upe r v i so r y R espons i b i l it y
•T h i s po s i t i on d oes n ot r e q u ir e a n y s upe r vi s o r y r e s p on si b i l i t i es
E duca ti on & E xper i en c e
•Co l l e g e d e g r ee or e q u i v a l e nt w o r k e x pe r i en c e r eq u i r e d
•M i n i m u m of 2 y e a rs ' e x pe r i en c e i n a c u s t o m er s e r vi c e en v i r on m ent
•S t r o n g o r g a n i z a t i o n a l s k ill s
•S t r o n g w r i t t en and v e r b a l c o m m un i c at i on s k ill s
•E xc e l l ent c o m puter s k ill s r e qu i r e d i n c l u d i n g e m a il , W o r d, E xc el a n d Po w e r P o i nt
K n o w l edg e , S k i l l s & P r o fi c i enc i es
T o pe r f o r m t h i s j ob s u c c es s f u ll y , an i nd i v i dual m ust be ab l e t o p e r f o r m ea c h essen t i al d u t y sa t i s f a c t o r il y . T he r e q u i r e m en t s li s t ed be l ow a r e r ep r esen t a t i v e o f t he k n o wl ed g e, s k il l and / or ab ili t y r e q u i r ed.
•E x ce l l ent o r g an i z a t i onal s k ill s and p r o j ect m an a ge m ent
•E x cep t i onal co mm un i ca t i on and i n t e r pe r so n al s k ill s.
•A d v anced w r i tt en co mm un i ca t i on s k ill s.
•A d v anced M i c r oso f t O ff i c e s k ill s.
•K no wl ed g e o f bas i c acc o un t i ng / bu d g e t i n g p r oce d u r es.
•A b ili t y t o w o r k und e r p r e ssu r e, t o a d j ust t o con s t a nt cha n g e s , t o hand l e m u l t i p l e t a s k s , and t o coo r d i n a t e t he w o r k o f o t he r s .
•A b ili t y t o k eep c o m p l ex r eco r ds, t o ass e m b l e and o r g an i z e da t a o f co m p l e x na t u r e, and t o p r epa r e and su b m i t r e po rt s i n acce p t ab l e f o rm a t s and i n a t i m e l y m an n er
•A b ili t y t o conce p t ua li z e, p l an and o r g an i z e m u l t i p l e p r o g r a m s and a ss i g n m en t s
e f f e c t i v e l y.
•A b ili t y t o w o r k on co m p l e x and co n f i den t i al t a s k s u t ili z i ng j u d g m e n t , t a c t , a nd r esou r c e f u l ness.
•S k il l i n de v e l op i ng and m a i n t a i n i ng g ood w o r k i n g r e l a t i onsh i ps.
T oo l s & E qu i p m e n t U s ed
C o m pu t er and pe r i phe r a l s, s t anda r d and cus t o m i z ed s o ft w a r e app li ca t i ons and t oo l s, and usual o f f i ce e q u i p m en t .
P h y s i cal R equ i r e men t s / Wo r k i ng E n v i ro n me n t
T he ph y s i cal de m ands d esc r i bed h e r e a r e r ep r e s en t a t i v e o f t hose t h a t m u st be m e t by an assoc i a t e t o s u cces s f u ll y pe r f o r m t he e s sen t i al f u nc t i ons o f t h i s j ob. R ea s onab l e acco m m oda t i ons m ay be m ade t o enab l e i nd i v i d u a l s w i t h d i sab il i t i es t o pe r f o r m t he e s sen t i al f unc t i on s .
•P o s i t i on i n v o l v es si tt i ng, s t an d i ng, s to o p i n g, k ne e li n g, pu s h i ng, s h o v i ng, li f t i ng, c a r r y i ng a n d m o vi ng ob j e c ts that c an w e i gh up to 2 5 l bs or m o r e f o ll o w i ng a pp r o p r i a t e s a f e t y p r o c edu r e s . T h i s m o v e m ent c an o cc ur th r ou gho u t t h e d a y . Mu s t a l s o b e a b l e t o cl i m b s e v e r al f l i g hts of s ta i r s i f ne c e ss a r y .
•Mu s t be a b l e t o d r i v e - S o m e l o c a l t r a v e l b y pe rs on a l v eh i cl e i s r e q u i r ed
•Mu s t be a b l e t o s i t a n d s ta n d f or e x tend e d p e r i o ds of t i m e.
•Mu s t be a b l e t o c o m m un i c ate b o th o n t h e p ho n e a n d i n pe rs on w i th our cl i e n ts i n o r der to r e s o l v e i ss ues and m anage t h e b u s i ne ss .
•Mu s t h a v e f i nger de x te ri t y f or t y p i n g/u si ng a k e y boa r d.
•Mu s t be m ob il e en o ugh to m o v e a r ound bo t h t h e o ff i c e i n o r der t o m a k e c op i e s , s end m a i l a nd f a x es and to wa l k a r ou n d t h e p r o p e r t y . T h i s c ou l d i n c l u de l en g t h y w a l k s on un e v e n a r ea s .
•T a l k i ng a nd h ea ri ng o cc ur c ont i n uou s l y i n the p r o c e s s of c o m m un i c at i ng w i t h g ue s t s , s upe r vi s o rs , and other a ss o c i ate s .
•Cap a b l e of wo r k i ng e x te nd ed h ou rs , to i n cl ude e v e n i n g s , w ee k ends a n d h o l i d a y s as ne c e ss a r y .
•T h i s po s i t i on m a y a l te r n a te be t w e en wo r k i ng i n doo r s i n a c ont r o l l ed cl i m ate and w i th p r o p er li g ht i ng, to a n o utd o o r s s ett i ng w i th v a r i a b l e cl i m ate a n d l i gh t i n g.
•Mu s t be a b l e t o i nte r a c t w i t h a l l t y p es of i n d i v i d u a l s , be m enta l l y a l e r t, d et a i l o r i e n t ed, a nd w i th good r ea s o n i n g s k ill s .
•Mu s t be a b l e t o wo r k on m o r e th a n o ne a ss i gn m ent at a t i m e w i th f r equent i n te rr u pt i o n s , c ha n ges and de l a y s . Mu s t be a b l e to r e m a i n f o c u s ed and wo r k e ff e c t iv e l y , e ff i c i en t l y , a n d c hee r f u l l y un d er
s u c h c i rc u m s tan c e s . F or s a f e t y r ea s on s , e m p l o y e e m u s t r e m a i n a l e r t t o wo r k i ng c on d i t i ons a n d a w a r e of s a f e t y , h e a l t h, an d e n vi r o n m ental c o n c e r n s .
•Mu s t be a b l e t o wo r k ef f e c t i v e l y and c hee r f u ll y i n an e n vi r o n m ent wh i c h m a y b e s t r e ss f ul due t o ad v e rs a r i a l s i t u at i ons r e s u l t i ng f r om the p r oper pe r f o r m an c e of du t i es
T he w o r k en v i r on m ent c ha r a c te r i s t i c s a r e no r m al o ff i c e c ond i t i o ns f or the r o l e. R e asonab l e acco m m od a t i ons m ay be m ade t o enab l e i nd i v i d u a l s w i t h d i sab ili t i es t o pe r f o r m t he e s sen t i al f unc t i on s . H ou r s o v er a n d abo v e no rm al o f f i c e h o u r s w il l occu r , i nc l ud i ng e v en i n g s, ho li da y s, and so m e w ee k end s . S c hedu l e i s sub j e ct t o cha n g e based on bus i ness n e eds.
T r a v el
N / A
D i sc l a i mer
T he abo v e i n f o r m a t i on o n t h i s d e sc r i p t i on has b e en des i g ned t o i nd i ca t e t he g ene r al n a t u r e and l e v e l o f w o r k p e r f o rm ed by e m p l o y ees wi t h i n t h i s c l ass i f i c a t i on. I t i s n o t d e s i g ned t o con t a i n o r be i n t e r p r e t ed as a c o m p r ehens i v e i n v en t o r y of a l l du t i es, r e spons i b ili t i es, and q ua li f i c a t i ons r e q u i r ed o f e m p l o y ees ass i g ned t o t h i s j o b . T h i s i s not an a ll - i nc l us i v e j ob desc r i p t i on; t h e r e f o r e,
m an a g e m e n t h a s t he r i ght t o ass i g n or r ea s s i g n s chedu l es, d u t i es and r e s pons i b ili t i es t o t h i s j ob at any t i m e.