General Dynamics Information Technology
Unified Communications Specialist - TS/SCI w/Poly
General Dynamics Information Technology - MD, United States
Work at General Dynamics Information Technology
Overview
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Overview
Unified Communications Specialist
At GDIT, people are our differentiator. As a Unified Communications Specialist , you will help ensure today is safe and tomorrow is smarter. Our work depends on a Communications Specialist Advisor joining our team.
HOW A UNIFIED COMMUNICATIONS SPECIALIST WILL MAKE AN IMPACT
- Responsible for the architecture, configuration, and maintenance of worldwide Voice, Video, and Chat, physical and virtual infrastructure.
- Installation of operating system and security patches.
- Assessing the applicability of vulnerabilities and maintain security compliance of the Voice, Video, and Chat infrastructure.
- Provide support for customer scheduled and unplanned outages, regardless of scale and impact.
- Serve as the support for Tier 1 and Tier 2 technicians across all communication platforms.
WHAT YOU’LL NEED TO SUCCEED:
- Education: Bachelor of Arts/Bachelor of Science
- Required Experience: 8+ years of related experience
- Strong knowledge of TCP/IP and DHCP troubleshooting is preferred.
- Must have a thorough knowledge of Voice over Internet Protocol (VoIP) technologies.
- Should have a strong background with Cisco Unified Communications Manager, Cisco Meeting Server, Unified Contact Center, and/or Microsoft Skype for Business.
- Experience with Session Border Controller (SBC) and SIP detailed traces is a plus.
- Must have managed virtualized applications or have knowledge of how to manage virtualized applications.
- Must be proficient in the use of Microsoft Office.
- Good communication and customer service skills.
- Be a team player and have the ability to work in a fast-paced environment.
- Must be able to monitor and process Capabilities Service Desk tickets.
- Certification: 8570 is required Sec.
- Security Clearance Level: TS/SCI w/Poly.
- Location: On Site.
- US Citizenship Required.
GDIT IS YOUR PLACE:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
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