Sr. Operations Team Lead - Marketing Services & Support
Bank of America - Pennington, New Jersey, us, 08534![Bank of America](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
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Overview
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Enterprise Job Description:This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an understanding of foundational operations and familiarity in a specific product line.
Responsibilities:Resolves day-to-day problems and executes deliverables within the business unitApplies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product linesManages team workload and provides oversight and direction to teamEvaluates efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunitiesMaintains internal, operational, and financial controls and works within risk appetite of the business unitLine of Business Job Description and Responsibilities:The Marketing Services and Support Team play a significant role within Global Wealth & Investment Management. The team is responsible for the initial setup and maintenance of Mutual Funds, Alternative Investments, Unit Investment Trusts, and various other product types for Merrill Lynch Wealth Management and US Trust. There are over 1,400 system indicators supporting more than 31,000 cusips. The team also participates in evaluations and subsequent scoring of the fund company's performance in accordance with operating standards at Merrill Lynch.
Opportunities exist for team members to develop leadership, project management and technological skills.
The role provides an opportunity to liaise with fund companies and transfer agents to acquire knowledge related to technology business requirements, product fees and billing as well as trading. Through this position, the employee will gain the knowledge of financial risks and proprietary program skills with an understanding of the direct impact on Merrill Lynch Wealth Management and US Trust.
The Marketing Services and Support responsibilities include but are not limited to the following.
Review of onboarding documents received from fund companies which provide instructions for the setup of Mutual Funds, Alternative Investments, Unit Investment Trusts, and various other productsAnalysis of received data to ensure system supportabilityData entry to add products to the proprietary platformQuality review of data enteredTesting of system enhancements based upon business initiativesFrequent communication with internal and external business partnersAssist with project work as neededRequired Skills:
Management or Leadership experienceProvide outstanding personalized service and exhibit professionalism in all situationsExceptional written and verbal skillsAdvanced understanding of the financial industryFlexibility to work in an evolving environmentOrganizational and time management skills to meet intraday deadlinesDemonstrate logical, systematic approach to problem solvingCommunicate in concise, clear, and professional mannerCareer oriented teammate looking to grow within the organization while exhibiting leadership characteristicsAbility to prioritize and handle multiple job related duties including day to day tasks and project work in a deadline oriented environmentAbility to think critically while effectively managing and finding resolutions to complex situations independentlyActs proactively to identify, control, and mitigate risksExcellent follow-up and organizational skillsSkills:
Leadership DevelopmentPerformance ManagementProcess ManagementProcess Performance ManagementTalent DevelopmentAccount ManagementClient ManagementCustomer Service ManagementRelationship BuildingBusiness Operations ManagementPolicies, Procedures & GuidelinesRisk Management
Shift:1st shift (United States of America)
Hours Per Week:40