Audio Video Technician
Indotronix International Corporation - Washington, District of Columbia, us, 20022Work at Indotronix International Corporation
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Overview
Location: Washington, DC 20036
Duration: long term contract
Pay rate $28.78/hr on w2
100% onsite role
Job Description:
IMPORTANT: In addition to AV support, candidate must have working knowledge of Windows 11 and MAC OS. The clients attach to the AV equipment (Creston, Room Ready Roomkits, etc.) via laptop and both are in that office. Additionally, some working knowledge of different presentation tools such as PowerPoint, etc.
your primary responsibility will be Key activities include:
Capture and maintain equipment inventory data
Perform periodic inspection of ** rooms to ensure equipment is functional and required accessories (e.g. cables, connectors, etc.) are available. Client and Client will define inspection frequencies based on number of ** rooms and available capacity for each location
Monitor ServiceNow ticket queues established for capturing AV requests and issues
Perform basic maintenance, troubleshooting and repair of A/V devices (subject to device warranty restrictions)
Communicate with Client facility management and device OEMs as required
Perform onsite escorts for OEM and 3rd party support vendors
Perform A/V and conferencing software set-up support prior to scheduled meetings
Provide user support during meetings
Log work activity via Client ServiceNow ITSM
Provide monthly reports including a summary of known ** room issues and recommendations to improve maintenance processes and ** room performance
Support monthly user training sessions
Maintain documentation and training materials for all AV rooms covered in this agreement
Assist with new equipment installation and configuration as appropriate . Equipment installation will be performed by 3rd party support vendors
Initiate OEM and 3rd party support tickets as needed and coordinate troubleshooting and support to address these issues
Indotronix is an Equal Opportunity Employer