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KCCI-TV is looking for an IT Support Specialist. This is an entry to mid-level position providing support for end users and associated systems. This a hands-on position in a mid-sized news-oriented broadcast television environment.
Job Responsibilities:
Windows 10 & 11 installation, configuration, and support
Provide technical guidance and support to end users.
Standard Office 365 software installation/configuration/support
OS & application updates/installation
Browser configuration and support (Edge, Chrome)
Systems deployment – Imaging, Package Deployments
Security Applications – Crowd Strike. Okta MFA
Windows Server OS experience
Remote connectivity
Basic LAN/WAN connectivity experience
Mobile Device Support – InTune / Company Portal
Familiarity with Service Now & ITIL best practices
Active Directory experience in a domain environment
Experience Requirements:
Desktop OS proficiency & understanding
Systems connectivity & functionality
Mobile device management, knowledge, and support
AntiVirus/Malware applications
Advanced troubleshooting / analytical skills
Excellent problem-solving abilities and skill in prioritizing issues
Security awareness & preventative efforts
Qualifications Requirements:
Minimum 2-3 years’ experience in IT
Good analytical & technical problem-solving skills
Must be able to work under pressure in a fast-paced environment with constant deadlines
Good interpersonal and communication skills, positive attitude, team player
Ability to maintain corporate standards, policies, and procedures
May be required to be “on-call” outside of normal working hours
Education:
College or Technical School degree preferred
MTA – Fundamentals of IT, MTA – IT Infrastructure preferred