SPHERE Technology Solutions is hiring: Technical Writer in Newark
SPHERE Technology Solutions - Newark, NJ, United States, 07175
Work at SPHERE Technology Solutions
Overview
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Overview
Job Description
Key Responsibilities
· Write, edit, and maintain high-quality technical documentation, including user guides, installation manuals, API documentation, and troubleshooting articles.
· Work closely with subject matter experts (SMEs), engineers, and product teams to understand complex technical concepts and translate them into clear, user-friendly documentation.
· Structure documentation for easy navigation, ensuring content is searchable and accessible.
· Use MadCap Flare (preferred) or other authoring tools to develop and publish content.
· Maintain version control of documentation to align with software releases and updates.
· Review and improve existing documentation to ensure accuracy, clarity, and consistency.
· Gather feedback from users and internal teams to enhance documentation usability.
· Assist in developing training materials and online help systems as needed.
· Ensure documentation adheres to company style guides and branding standards.
Qualifications & Skills
Required:
· Proven experience as a Technical Writer in a software or SaaS environment.
· Strong ability to write and structure content for clarity and ease of use.
· Experience working with documentation tools such as Markdown, HTML, or XML-based authoring tools.
· Familiarity with version control systems (Git, Azure DevOps, or similar).
· Basic understanding of APIs and the ability to write API documentation.
· Excellent communication and collaboration skills.
· Strong attention to detail and ability to manage multiple projects.
Preferred:
· Experience using MadCap Flare for documentation creation and publishing.
· Familiarity with single-source publishing and content reuse strategies.
· Experience with SaaS platforms, IT security, or enterprise software.
· Knowledge of basic coding languages (e.g., JavaScript, C#, or SQL) is a plus.
About Sphere
SPHERE is an award-winning, woman-led cybersecurity business that is redefining how organizations improve security, enhance compliance—and achieve ongoing Identity Hygiene. SPHERE puts rigorous controls in place that secure your most critical data, create the right governance process for your systems and assets, and help keep your company compliant with all relevant regulations. Our office is headquartered in Newark, NJ, across from the Newark Prudential Center and Newark Penn Station.
SPHERE is an equal-opportunity employer. Applicants will be evaluated without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
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