Get new jobs for this search by email

Minimum qualifications: Bachelor's degree or equivalent practical experience. 1 year of experience in journalism, public relations, internal or executive communications, or a related field. 1 year of experience in writing and copyediting. Experience in content authoring tools. Preferred qualifications: Knowledge of tooling for content production (e.g., Figma, Composer, Asana, Pulse). Knowledge of YouTube consumer product areas. Ability to prioritize and work in an environment with engaging demands. Ability to give attention to details. Excellent project management, written and verbal business communication skills. About the job In this role, you will provide comprehensive support, omit planning, resources, and insights based on user feedback. You will focus on product launches, user support, and feedback integration for product excellence. Scaled Comms and Escalations (SCE) offers global support to all YouTube users (viewers, paid users, creators, etc.) through various platforms like social media, help centers, and forums. The Help and Education (H/EDU) team within scaled Comms and Escalations focuses on creating and managing support content across these platforms. You will collaborate to ensure effective communication, provide reactive support, and elevate user issues to influence product development and strategies.You will understand YouTube's business and support operations, demonstrate creator and consumer products, and grow in a high-growth environment. At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together. The US base salary range for this full-time position is $72,000-$108,000 bonus equity benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google . Responsibilities Develop base level knowledge across all product areas. Take direction from Vertical Leads, the Content and Innovation team to execute content changes throughout the product life cycle. Create and deliver scaled help content with direct guidance for Go-To-Market product launches and continuous improvement. Assist with identification of appropriate presentation format, style, and design and ensure content accuracy. Analyze data (e.g., help center page views, escalation rates, etc.) and leverage best practices to execute content strategies.