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Content Quality Program Manager, Users and Products

corporate_fare Google place Atlanta, GA, USA ; Boulder, CO, USA

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info_outline The application window will be open until at least January 20, 2025. By applying to this position, you will have an opportunity to share your preferred working location from the following: Atlanta, GA, USA; Boulder, CO, USA .

Minimum Qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in program or project management.
• 5 years of experience managing cross-functional or cross-team projects.

Preferred Qualifications:

• Certification in Program Management, or experience in Program Management with a technology company.
• Experience in experimenting with content formats to optimize guidelines and user experience.
• Experience in building strategic content plans and analyzing user data.
• Experience with content strategy.
• Ability to translate complex user and business issues into business requirements.

About the Job

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally, we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

In this role, you will be working in the gUP Content Quality team, which is responsible for the successful execution of transformational operational initiatives enabling the delivery of high-quality scaled support content.

As Quality Program Manager, you will identify business needs, develop workflow-based solutions, and set strategies to improve the efficiency and effectiveness of the content creation process.

The US base salary range for this full-time position is $129,000-$191,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Responsibilities

• Drive complex, cross-functional initiatives to improve the content creation process and drive impact.
• Partner with support delivery and analytics to program manage quality framework, metrics, and reporting mechanisms.
• Lead and activate continuous operational improvement efforts, and prioritize decision making by influencing key decision makers.
• Provide subject matter expertise (leak prevention, findability, knowledge base optimization) to working groups for ongoing projects.
• Identify and document key, quality-aligned tooling needs across the business and secure resourcing.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.