UX Researcher
First American - Santa Ana, California, United States, 92725Work at First American
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Overview
What We Do
About the Team:
The Product Design & Research (PDR) team is internal to [First American/Sequoia] and supports the organization through user experience (UX) design and research. We employ a variety of research methodologies to capture user behaviors, needs, and pain points. Afterwards, we utilize those findings to build user-centered solutions.
About the Role:
As a UX Researcher, you will utilize a variety of research methodologies to understand our users, both internal and external to the organization. During data collection, you will bring our partners "along for the ride" to improve buy-in. You will also serve as the organization's evangelist for the user, educator of best UX practices, and research subject matter expert.
Responsibilities:
Develop research plans based on a business problemCollect and analyze data, while including partners to build rapportReport findings as actionable next stepsCollaborate with a diverse group of partners, including, but limited to: Design, Engineering, Operations, and ProductCommunicate clearly across various audiences, levels, and job functionsBuild consensus with partnersPractice active and empathetic listeningTakes constructive feedback well, and strives to improve professionallyWorks autonomously and independentlyPractices a flexible approach to problem solvingTakes accountability for their actionsMinimum Qualifications:
Bachelor's degree in Human-Computer Interaction (HCI) or Human-Factors, or related field (e.g. Business & Market Research; Cognitive Science; Educational Technology; Informatics; Library Sciences; Social Sciences)3+ years of experience in an applied or product research settingExperience conducting generative (i.e., discovery) and evaluative (i.e., testing) researchExperience transforming research data into a story with actionable insightsProficient at collaborating with a diverse group of partners, including, but limited to: Design, Engineering, Operations, and ProductAbility to work autonomously and independently on projects, with some oversight as neededPositive attitude, with an interest in receiving coaching for professional development
Pay Range: $93,000 - $129,000 annually
This hiring range is a good faith and reasonable estimate of the salary range of possible compensation at the time of the posting, and is subject to change. The actual compensation offered will be determined by various factors, which may include a candidate's education, training, experience, and geographic location.
What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.