Resident Communications Associate
City of New York - Buffalo, New York, United States, 14266![City of New York](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
Work at City of New York
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Overview
Under the direct supervision of the Senior Administrator, Program Manager and Regional Coordinators in the Mold Response Unit, the Resident Communications Associate will be responsible for case-managing, coordinating, facilitating, and communicating mold and leak repairs efforts to the revised Baez Consent Decree partners such as the Ombudsperson Call Center (OCC), NYCHA Residents, and NYCHA Operations.
The responsibilities of the Resident Communications Associate will include, but are not limited to, the following:
Use communications tools such as phone and Maximo Asset Management system to coordinate completion of mold and leak work order tickets.Communicate effectively with NYCHA residents and NYCHA’s Operations team to coordinate scheduling and facilitate repairs.Log efforts and communications into the Zendesk case tracking platform while answering OCC’s inquiries.Evaluate and adjust programs for quality and effectiveness to meet the resident and Authority needs.Conduct site visits as required.Perform other clerical support duties as assigned, including general recordkeeping.Perform other related duties.
Minimum Qualifications
Qualification Requirements:High school graduation or equivalent and three years of experience in community work or community-centered activities in an area related to duties described above; orEducation and/or experience which is equivalent to
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