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Location Remote,WI Description ESC has an exciting opportunity for a UX Writer working remotely to support our premier client's customer service UX team. The ideal candidate will have experience with UX writing and using UX Research findings and data to improve UI copy based off customer needs. This is a 5-month contract role that offers opportunity to support a global customer service organization. You will primarily focus on writing at a 6th to 8th grade reading level to support localization and accessibility needs. Responsibilities: Translate complicated concepts into jargon-free, concise, user-centric UI copy Ensure that customer service associates have the right information at the right moment Deliver UX writing that supports a global audience of both novice and experienced users, helping them easily understand how to use a product with little to no added cognitive effort Dive into the needs of customers and associates based on data and UX research, and turn that into highly effective UX writing Work with UX designers, product managers, engineering, and subject matter experts Required Skills: 2+ solid years of UX writing or instructional design experience Portfolio with UX writing samples Bachelor's Degree from an accredited university or equivalent experience Editorial and proofreading skills Exceptional writing, listening, and verbal communication skills Experience using UX Research findings and data to improve UI copy based off customer needs. (EX: shown something to the customer and they did not like it/not user friendly. Go in and find the words that are causing confusion/error). Proven ability to collaborate and work cross-functionally Demonstrated ability to roll up sleeves, work independently and get the job done