Onsite Assistant Community Manager
RealManage - Panama City, Florida, us, 32402Work at RealManage
Overview
- Apply
Overview
GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.RealManage is a values-based company with the following values as our guiding principles:Integrity:
we always do the right thing.Respect:
for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.Selflessness:
more than teamwork; we are part of something special and much larger than any of us.Personal Relationships:
we are a professional services company; people do business with people they like.Always Improving:
never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.The Assistant General Manager will assist the General Manager with the day-to-day operations of the management of the Homeowners Association. Tasks will range from administrative to customer service, as well as, supervising a team.Responsibilities:Supervision of team membersReceives and responds to incoming calls from homeowners, Board members and vendors. Follow through on various requests, while maintaining recordsProcesses and distributes incoming and outgoing mail for the office and Associations.Prepares and assists General Manager with monthly board packages and in-house mailingsDeed Restriction Letters: Produce and track letters based on the site inspections. Maintain violation log, both active and resolvedRenewals: Track expiration dates on all agreements for assigned associations (landscape maintenance, pool maintenance, janitorial, etc.), solicit bids for renewal, renew the agreements with current vendor if requested and/or assist the bid packet preparation. Ensure that all agreements are fully executed and are appropriately filedMeeting Notice Preparation: Assist with the preparation of the Board Meeting Packets and Annual Members Meeting Packets in accordance with the associations bylaw notice requirementsAttendance at Meetings: Attend Board Meetings and Annual Members Meetings as needed to assist the Association Manager and to record minutesPrepare Minutes: Draft meeting minutes and make additions/changes as directed by the Association Manager and Board Members for assigned associations. Manage the approval process of the minutes by the Association Manager and circulate to the Board of Directors within thirty days of the meetingNew Board Member Packets: Prepare and fulfill the New Board Member Packet(s) within two (2) working days of the Annual Members MeetingMaintenance of Corporate Records: Maintain and update the corporate records and minutes books for assigned associationsCommittee Coordination: Manage the volunteer process for assigned associations and maintain a data file of volunteers for each committee and manage committee requestsFiling: Set up files for new associations as assigned and maintain association files per standard office proceduresResearch and Coordination: Assist the Association Manager with researching resident requests, securing locations and dates for meetingsProofread all community correspondencePlus other work related tasks as neededQualifications:Associate degree required.Minimum of one (1) year(s) Homeowner Association (HOA) Management experience requiredPrevious onsite management experience strongly preferredStrong interpersonal, supervisory and customer service skills are required.Able to set priorities, plan, organize, and delegate effectively.Strong written and verbal communication skills. Must have command of the English language both written and verbal.Excellent phone etiquette.Ability to work effectively under time constraints and deadlines.Ability to read, understand, and explain financial statements including balance sheets, income statements and general ledger.Pay and Benefits:$20.00 to $26.00 hour, depending on education and experience.Benefits include:Medical InsuranceDental InsuranceVision InsuranceLife and Disability InsuranceHSA (Required High Deductible Medical Plan to be eligible)FSAEducation Reimbursement401K matchingEmployee Assistance Program (EAP)9 paid Holidays