Puente Hills Hyundai
Dealership Service Writer & Advisor
Puente Hills Hyundai - Delano, California, United States, 93215
Work at Puente Hills Hyundai
Overview
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Overview
Description
Service Writer & Advisor at Hyundai Dealership located in City of Industry, CA
Seeking an experienced writer/advisor to join our team.
Employment Type: Full-time position with benefits package (medical/dental/401(k)) Work Environment: Family-oriented with a focus on high service volume and a loyal customer base Location: City of Industry, CA, fostering a fun atmosphere
Responsibilities
• Ensure that the Customer Service Index (CSI) rating meets the expectations set by the dealership service manager • Guide customers through the complete service experience, from the service drive to vehicle handover • Coordinate appointment scheduling and deliver accurate service estimates • Provide education to customers on the importance of vehicle care and maintenance following manufacturer guidelines • Clearly communicate repair and maintenance timelines to customers • Keep customers updated on any changes in estimates or pick-up times through progress calls or emails • Accurately record repair and maintenance updates on approved repair orders • Effectively address and resolve customer inquiries and concerns • Build strong, positive relationships with customers to encourage repeat and referral business • Collaborate with managers to achieve daily performance metrics • Maintain consistent penetration levels for both Customer Pay (CP) and Warranty services
Qualifications
• Possess a high school diploma or GED equivalent • At least six months of work/training experience in the automotive industry or closely related field • Knowledgeable about newer vehicle technologies • Outstanding customer service abilities • Analytical and adept at multitasking • Work independently and with minimal supervision • Positive attitude and team-oriented • Remarkable written and verbal communication skills • Substantial and consistent work record • Valid driver's license and a clean driving record • Professional attitude and behavior • Mobile applications and software user interface with existing solutions are a plus
Service Writer & Advisor at Hyundai Dealership located in City of Industry, CA
Seeking an experienced writer/advisor to join our team.
Employment Type: Full-time position with benefits package (medical/dental/401(k)) Work Environment: Family-oriented with a focus on high service volume and a loyal customer base Location: City of Industry, CA, fostering a fun atmosphere
Responsibilities
• Ensure that the Customer Service Index (CSI) rating meets the expectations set by the dealership service manager • Guide customers through the complete service experience, from the service drive to vehicle handover • Coordinate appointment scheduling and deliver accurate service estimates • Provide education to customers on the importance of vehicle care and maintenance following manufacturer guidelines • Clearly communicate repair and maintenance timelines to customers • Keep customers updated on any changes in estimates or pick-up times through progress calls or emails • Accurately record repair and maintenance updates on approved repair orders • Effectively address and resolve customer inquiries and concerns • Build strong, positive relationships with customers to encourage repeat and referral business • Collaborate with managers to achieve daily performance metrics • Maintain consistent penetration levels for both Customer Pay (CP) and Warranty services
Qualifications
• Possess a high school diploma or GED equivalent • At least six months of work/training experience in the automotive industry or closely related field • Knowledgeable about newer vehicle technologies • Outstanding customer service abilities • Analytical and adept at multitasking • Work independently and with minimal supervision • Positive attitude and team-oriented • Remarkable written and verbal communication skills • Substantial and consistent work record • Valid driver's license and a clean driving record • Professional attitude and behavior • Mobile applications and software user interface with existing solutions are a plus