Quality Truck Care Center, Inc.
Service Advisor/Writer Job at Quality Truck Care Center, Inc. in ...
Quality Truck Care Center, Inc. - De Pere, WI, United States, 54115
Work at Quality Truck Care Center, Inc.
Overview
- View job
Overview
Join to apply for the Service Advisor/Writer role at Quality Truck Care Center, Inc.
Quality Truck Care Center of Fond du Lac is looking for an Experienced Service Writer to add to our team for our growing needs! We are a Family Owned and Operated business with over 37 years of experience. We are a Franchised Western Star, AutoCar Truck, and Wisconsin-only XCMG Dealer.
What you can Expect from a Career at Quality Truck Care Center:
- Vacation with rapid accumulation up to 4 weeks
- Additional PTO up to 192 hours
- Monthly Efficiency Bonus
- Uniforms, Flexible Work Hours
- Health, Dental, Vision Insurance
- Supplemental Insurance Options
- HSA and FSA Plans
- 401K with Employer Contribution
- Health and Fitness Membership
- $140 Annual Boot Allowance
- Tuition Assistance Plans
- Extensive OEM Training with Compensation
- Personal Development and Advancement Opportunities
- Apprentice Programs
- Referral Rewards
- Personal Financial Planning
Position Summary:
Under supervision, prepares work orders, maintains repair records, and handles warranty claims including submitting and reconciling claims with manufacturers or distributors.
Primary Duties and Responsibilities:
- Process warranty claims and verify validity.
- Complete paperwork, resubmit rejected claims, and manage warranty credits.
- Assist with body shop warranty claims as needed.
- Manage write-offs, follow up on payments, and open/close repair orders.
- Track warranty parts, arrange shipments, and maintain service records.
- Stay current on factory recalls and bulletins.
- Coordinate fleet maintenance, dispatch road calls, and communicate with customers.
- Manage technician timecards, produce reports, and assist in customer authorizations.
- Perform receptionist duties and cover for the manager as needed.
Required Qualifications:
- Knowledge of vehicle warranty programs, OEM bulletins, recalls, and fleet maintenance.
- Proficient with word processing and spreadsheets.
- High school diploma or GED.
- At least five years of repair shop experience, with two in a supervisory or warranty role.
- Valid Wisconsin Driver License; CDL is a plus.
Additional Details:
- Seniority Level: Mid-Senior level
- Employment Type: Full-time
- Job Function: Supply Chain
- Industries: Transportation, Logistics, Supply Chain, Storage