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The Library Assistant I position requires exemplary customer service skills and a commitment to outstanding service. The Chesapeake Public Library ( CPL ) is seeking individuals with a heart for the community who share our mission to build bridges to discovery through professionalism, collaboration, curiosity, communication, and solution focused service to join our team as a Library Assistant I. CPL prides itself on exemplifying the City of Chesapeake CARES (Courtesy, Attentiveness, Responsiveness, Empowerment, Stewardship) standards to our internal and external customers. The ideal candidate for a library position is someone with a commitment to service who possesses a growth mindset and is looking for a career focused on service to others. Responsibilities of the Library Assistant I include: • Assisting patrons in the library and on the phone with selecting and locating library materials and general library information. • Library Account Maintenance- Issuing library cards to patrons, charging, and discharging library materials. • Receives, inspects, sorts, and processes library materials. • Shelving materials, reading shelves, weeding, emptying book drops, pulling holds, and performing other tasks related to routine collection maintenance. • Assisting with programs and special events. • Instructing patrons on self-checkout equipment and basic computer needs, including printing and faxing. • Collecting daily statistics. • Performing basic computer troubleshooting, as needed. • Creating and maintaining library displays. • Attending training to stay abreast of technology, programs, databases, services, and procedures. Performs other duties as assigned. Required Qualifications VOCATIONAL / EDUCATIONAL REQUIREMENT : Requires instruction that is sufficient for satisfactory job performance. . EXPERIENCE REQUIREMENT : In addition to satisfying the vocational/education standards, this position requires a minimum of three months of related, full-time equivalent experience in public libraries or customer service-related industry or volunteerism equivalent to 6 months' part-time work experience. SPECIAL CERTIFICATIONS AND LICENSES : Depending on departmental operational requirements, may require valid driver's license and driving record in compliance with the City Driving Standards. SPECIAL REQUIREMENTS : Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or city-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties. Preferred Qualifications The ideal candidate is skilled at delivering excellent customer service; the candidate should enjoy working and assisting customers of all ages and backgrounds. Interested applicants should exhibit computer proficiency.