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Schedule: Full-Time
Salary Range: USD $104000.00 - $197000.00
Job Category: Risk Control

Pay Philosophy

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Description

Summary

Contributes to development and execution of the service strategic plan for Risk Control services with the Product Director Service Management, product, and service teams, primarily supporting our Middle Market business partners. Develops effective relationships with peers, Risk Control leaders and business partners to support the delivery of value driven service plans, focused on risk improvement and reduction across all lines of business. Responsible for training and coaching of Risk Control leaders and field consultants in effective management and execution of service.

Responsibilities:

• Provides coaching and executes training in Consulting & Service Management skills to enhance Risk Control's development and effectiveness in service delivery. Develops and provides training materials (for in-person and/or virtual sessions), service tools, technical resources, techniques and new products to support and enhance the delivery of risk control consulting services for all lines of business in the Middle Market space.
• Leads facilitation of monthly discipline meetings to support organization skill development, advancement of strategic plan initiatives.
• Contributes to relationships with key underwriting market segments leaders in Middle Market, collaborating with risk control product and field leadership.
• Provides technical support to risk control leaders and consultants by advising them on service management processes, use of service tools/products, resources available, technology, effective service planning to reduce risk, client relationships, and value of doing business with Liberty Mutual. Enthusiastically engages and motivates teams to effectively execute their service management skills with clients, championing our Middle Market service capabilities.
• Monitors and evaluates the technical quality of service management provided by field consultants through Risk Control's QA process.
• Supports our field in actively acquiring and retaining profitable business in the Middle Market space by leveraging value driven service proposals focused on risk reduction and improvement across all lines of business. Supports skills and tools for identification of new business opportunities for services and may design and execute programs that improve results and increase the number and quality of services.
• Lead service management projects and/or contributes to project steps within other disciplines in advancement of strategic plan initiatives. Has accountability for ongoing project objectives and activities, including projects to support Risk Control's work management system, LC360.
• May be responsible for management of service for accounts. When assigned, responsible for service planning & execution, communicating with account team partners, and delivery of value message to clients. Plans, coordinates and monitors the service commitments for assigned customers to ensure services are delivered effectively, efficiently and meet expectations of the department, client, and/or market partner.

Preparation, Training & Experience:

• Bachelor degree and at least 8 years of directly related consulting experience in risk control or progressive safety/heath field.
• Candidates are typically working towards (or obtained) an advanced degree and/or professional certification in one or more of the following areas: CSP, ARM, CRM, CPCU, CIH, or CPE.
• Possesses advanced knowledge, skills and experience in service planning and delivery in the middle market landscape, successfully influencing client decision makers and agent/brokers. Demonstrated ability to clearly articulate value and service capabilities to clients and brokers.
• Proficiency in application of service tools, risk assessment, risk analysis, solutions management and progress measurement.
• Demonstrated ability to complete detailed loss analysis, collaboratively create impactful service plans, provide consultative and sustainable recommendations, and direct services that would eliminate and/or reduce exposures.
• Demonstrated abilities in leadership, planning, relationship building, consulting, customer service, and communications (particularly presentations, persuasion, and writing), required to develop and maintain relationships with clients, peers, and business partners.
• Proven expertise and confidence in calculating and effectively communicating the return on investment of projects, services, and recommendations.
• Excellent coaching and mentoring skills.
• Travel may be required.

Qualifications

• Bachelor's degree with coursework in math, engineering or related areas (or equivalent) and at least 10 years of directly related consulting experience in loss prevention or progressive safety/heath field. Candidates are typically working towards (or obtained) an advanced degree and/or professional certification in one or more of the following areas: CSP, ARM, CRM, CPCU, CIH, or CPE. Advanced knowledge, skills and experience in a specialized field, service planning and delivery, risk assessment, risk analysis, solutions management and progress measurement.
• Fully effective interpersonal, writing and other communication skills, required to develop and maintain relationships with customers, peers, and industry contacts.
• Excellent coaching and mentoring skills.
• Demonstrated ability to retrieve and enter information using various proprietary software applications and create/modify documents and complex spreadsheets using Microsoft Office suite.
• Position requires regular travel.

About Us

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being.

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

Employment Type: Full Time