Service Writer Job at Ditch Witch Sales, Inc in Bourbon
Ditch Witch Sales, Inc - Bourbon, MO, US, 65441
Work at Ditch Witch Sales, Inc
Overview
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Overview
Job Description
Ditch Witch Worx in Sullivan, MO has an immediate employment opportunity available for a Service Writer. Qualified candidates must have outstanding communication skills and a proven track record of teamwork and excellent customer service skills.
Job duties include but are not limited to:
- Support service manager and assist in the daily operation of the service department.
- Handle customer issues and maintain high customer satisfaction standards.
- Listen to requests of the service desired and clearly explain information on the repair order.
- Estimate the cost and time needed to do the repair, while considering the customer’s schedule.
- Periodically check on the progress of the equipment during servicing and contact the customer when technicians discover additional problems; get customer approval to do additional work and explain the work performed and the charges being billed.
- Verify, finalize, and key all repair orders.
- Track technician hours and post parts on work orders.
- Pull parts for technicians and post to repair orders.
- Process and file warranty claims with vendors.
The work week is Monday through Friday, 7:30 am - 4:30 pm. Company benefits include 100% paid health insurance for employees, spouse, and their dependents, paid time off, paid holidays and a 401K retirement plan with a 50% company match.
Ditch Witch Sales, Inc was founded in 1961 and is a family-owned company. We have grown to include 10 dealerships in Missouri, Kansas, Illinois, Georgia and Florida. We are proud to sell and service the Ditch Witch line of underground boring machines, trenchers, plows and electronics. Our products are Made in America in Perry, Oklahoma. Our service department has been recognized by the factory as #1 in the world multiple times.