Computacenter AG & Co. oHG
Senior IT Service Architect (IT Infrastructure - Service Design a...
Computacenter AG & Co. oHG - San Francisco
Work at Computacenter AG & Co. oHG
Overview
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Overview
Senior IT Service Architect (IT Infrastructure - Service Design and Delivery)
About the role The Senior Service Architect (IT Infrastructure) is a core member of the Services Pursuit team. They possess a general knowledge of a particular area of Services (Workplace, Datacenter, Networking & Unified Communications or Cross-functional), including delivery methodology, cost drivers, and supporting/enabling technologies. The Senior Service Architect is responsible for assessing customer requirements, developing service design, cost calculation, and non-complex pricing for Services solutions. What you'll be doing Qualification of managed services opportunities
Support the analysis of customer requirements. Support the qualification of opportunities and customer requirements against the capabilities and strengths of CC Delivery units (ISPs) and the Service Catalogue. Support customer-specific campaigns, coordinate marketing support, and ensure Computacenter brand compliance.
Service Design
Assess and clarify customer requirements. Map requirements against Computacenter's existing capabilities. Maximize opportunities to utilize the Shared Service Factory and other core propositions. Consider services outside of our existing capabilities. Define and communicate requirements for Transition & Transformation. Work closely and collaboratively with the Solution Manager to assist with the development of the solution/design (technical, operational, commercial). Create costing for developed service across the entire Services area. Work jointly with Delivery teams to agree on the solution design & costing. Collaborate on larger solutions to ensure a successful handover to the relevant support organization. Create complex pricing.
General
Embrace and support Computacenter’s mission and core values.
What you have Strong experience pricing large, complex IT Infrastructure projects. Good service understanding of IT Services (Workplace, Datacenter, Networking & Unified Communications or Cross-functional). Good understanding of the IT outsourcing market & competition. Commercial capability in a business-focused IT environment. Legally eligible to work in the United States. Ability to build relationships primarily with internal stakeholders and ISPs. Ability to communicate effectively at all levels. Analytical and risk-aware approach. Capable of working under own initiative but also as a team member. Ability to prioritize own workload. Personal flexibility & willingness to travel. Self-starting and results-driven with clear prioritization of deliverables. Ability to work under time pressure. Manage and minimize risk to bid deliverables while ensuring a focus on customer needs. What you can expect There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind. About us Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta.
About the role The Senior Service Architect (IT Infrastructure) is a core member of the Services Pursuit team. They possess a general knowledge of a particular area of Services (Workplace, Datacenter, Networking & Unified Communications or Cross-functional), including delivery methodology, cost drivers, and supporting/enabling technologies. The Senior Service Architect is responsible for assessing customer requirements, developing service design, cost calculation, and non-complex pricing for Services solutions. What you'll be doing Qualification of managed services opportunities
Support the analysis of customer requirements. Support the qualification of opportunities and customer requirements against the capabilities and strengths of CC Delivery units (ISPs) and the Service Catalogue. Support customer-specific campaigns, coordinate marketing support, and ensure Computacenter brand compliance.
Service Design
Assess and clarify customer requirements. Map requirements against Computacenter's existing capabilities. Maximize opportunities to utilize the Shared Service Factory and other core propositions. Consider services outside of our existing capabilities. Define and communicate requirements for Transition & Transformation. Work closely and collaboratively with the Solution Manager to assist with the development of the solution/design (technical, operational, commercial). Create costing for developed service across the entire Services area. Work jointly with Delivery teams to agree on the solution design & costing. Collaborate on larger solutions to ensure a successful handover to the relevant support organization. Create complex pricing.
General
Embrace and support Computacenter’s mission and core values.
What you have Strong experience pricing large, complex IT Infrastructure projects. Good service understanding of IT Services (Workplace, Datacenter, Networking & Unified Communications or Cross-functional). Good understanding of the IT outsourcing market & competition. Commercial capability in a business-focused IT environment. Legally eligible to work in the United States. Ability to build relationships primarily with internal stakeholders and ISPs. Ability to communicate effectively at all levels. Analytical and risk-aware approach. Capable of working under own initiative but also as a team member. Ability to prioritize own workload. Personal flexibility & willingness to travel. Self-starting and results-driven with clear prioritization of deliverables. Ability to work under time pressure. Manage and minimize risk to bid deliverables while ensuring a focus on customer needs. What you can expect There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind. About us Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta.