Primary Phone/Video Support with Occasional Chat Inbound CSR Job ...
Nexgen Staffing LLC - Remote, OR, US![Nexgen Staffing LLC](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
Work at Nexgen Staffing LLC
Overview
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Overview
Job Description
• Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability - and occasional chat.
• Research, analyze and determine an appropriate course of action for TurboTax customers.
• Interact with customers via phone focusing on software navigation questions as well as assisting customer with locating prior years’ returns and amendments.
• Serve as ambassador for the Intuit brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise.
• Document all issues, resolution and follow up action.
We recruit and hire qualified individuals to work remotely from home on flexible part-time/full-time schedules such as the following industries below:
Healthcare
Customer Service/Sales
Banking
Travel & Hospitality
We can help with:
Contract-to-Hire
Long-term & Short-term Projects
Direct Placement