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Job Description: Responsibilities: Provides research and analysis of technical data and problems of varying complexity in order to develop recommendations to solve problems and issues related to technical operations. Provides guidance in identifying, evaluating and developing processes and procedures that are effective and meet requirements. Provides reporting and analysis to assist in executing solutions and may provide consultation to clients, colleagues and management. Participates in cross-functional linked teams to address technical or systems issues. Determines best practices and suggests how to improve current practices. Experienced level position requires developing career in field and gaining knowledge of industry practices. Requires moderate level of experience and proficiency in field. Knowledge: Progressive knowledge pertaining to concepts and principles in functional area. General knowledge of department/business lines, Reserve Banks, and / or System operations, policies, procedures and technologies. Communications: Strong interpersonal, negotiation, creativity, attention to detail, and oral and written communications skills tailored for the intended audience. Risk Management: [The individual] is responsible for understanding and applying risk management discipline in decision making, and contributing to Candidate's or Candidate's functions risk management. Decision Making: Works under direction with infrequent checks; follows established methods and clear-cut policy. Makes decisions when general instructions or established methods indicate action to be taken. UX/UI Design experience. Improve accessibility and user experience of SharePoint and Confluence product pages, infographics, landing pages, etc. Metrics/Data Collection and Analysis skills. Identify opportunities and methods for data collection, customer survey creation/analysis, reports, etc. Content and Product Marketing skills. Support and improve current team objectives with a journalistic writing style and strong customer-centric focus. Qualifications: Performs complex analysis of business issues utilizing established methodology and tools within technology areas. Works with the clients and other resources to assess current capabilities, identify customer needs and recommends business process improvements within technology areas. Provides some complex support and collaboration in completing analysis, providing ad-hoc reports, information or process mapping, and/or alignment of the business and related resources. Contributes to and participates in process improvement and solution discussions and may present outcomes in written and verbal format to senior management. Develops and designs new business processes and the elaboration and updating of existing business processes within technology areas. Participates in cross-functional team initiatives and process improvement projects within technology areas. Performs other related duties as assigned. Working Conditions: Will require the use of standard office equipment such as computers, phones, photocopiers, etc. Physical Requirements (Due to the nature of the job): Requires some degree of sitting (for prolonged periods of time), standing, lifting carrying, pushing, the job the candidate should be able to lift 20 pounds with assistance. Occasional travel including overnight stays may be necessary. Bachelors Degree or equivalent experience with 3 to 5 years of relevant work experience.