Customer Communications Associate
Eagle Peak Solutions - San Diego, California, United States, 92154![Eagle Peak Solutions](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
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Responsibilities of the Customer Communications Associate:Conduct outreach efforts to potential eligible customers, assess if they meet the eligibility requirements for government assistance, and if so, complete enrollment in the program.Utilize your training and understanding of the details to present features and benefits of the program in simple understandable language to customers and answer all questions.Handle customers with care, sincerity, and empathy toward their issues and escalate any that you may need additional resources to resolve.Attend regular training on community involvement, customer relations, and product/services updates and apply that information in a timely manner.Collaborate with the Customer Enrollment Specialist team to track and record all CRM data, inventory tracking, and territory mapping efficiently and in full detail.Customer Communications Associate Qualifications:
Previous experience in customer service, customer enrollment, member services, sales or account management is preferred but not required.Ability to build rapport with customers, be an active listener, and a proactive salesperson.Open-minded to feedback, adaptable, and coachable.Possess confidence in presentation skills to customers, clients, and management.High level of self-motivation and direction in order to hit goals with provided team support.
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