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About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen's Enterprise User Experience Design & Research Team is seeking a Lead User Experience Designer with a solid foundation in UX. This position will have a tremendous opportunity to directly influence and lead the user experience and strategy for the team/area they support.

The ideal candidate will thrive in an environment that requires self-direction, strong problem-solving skills, and innovative thinking paired with effective collaboration and clear communication. This individual is both highly analytical and highly creative with solid presentation skills. This individual can juggle a few projects while delivering high-quality work to the team(s) they support. This individual can justify their design decisions through clearly articulated rationale backed by an understanding of user-centered design techniques and methodologies.

The Main Responsibilities

• Identify new problems, opportunities, and desired outcomes for your team to solve.

• Responsible for implementing differentiating customer experience initiatives, tools, and processes, including customer experience testing.

• Perform customer and market research, analyzing data to understand customer segments, trends, needs, and expectations, developing draft application models, and templates to meet user needs.

• Push for strategic research that will help share the areas your support.

• Provide mentoring and coaching to more junior designers.

• Understand the importance of research, design thinking, and storytelling and how they help determine what solutions you design.

• Effectively collaborate with Product and Development partners to bring experiences to life.

• Design simple and elegant experiences for complex solutions.

• Advocate for Lumen's end-users throughout the entire product development lifecycle.

• Establish, document, and validate design assumptions.

• Maintain and suggest evolutions of our design principles and existing style guides with a holistic consideration of our future experiences.

• Be comfortable juggling multiple projects and partnering with stakeholders to set clear expectations around timelines and deliverables.

What We Look For in a Candidate

• 8+ years of user-centered design techniques and methodologies

• Bachelor's Degree in User Experience, Interaction Design, Human Factors, Psychology, or a related field

• A portfolio or case study that can be used to demonstrate your experience

• You have a robust set of tactical user experience skills, a solid strategic influence, and a solid understanding of visual/UI design.

• You rapidly understand project requirements, frequently fill in gaps of understanding, and accurately list trade-offs.

• Expert-level understanding of design principles, including best practices for inclusive design/accessibility, mobile, and responsive web design.

• Confidence in your design decisions and able to communicate them with stakeholders in languages they understand.

• Ability to diverge and converge on ideas quickly and effectively.

• Ability to solicit feedback from other designers as a tool for teaching different methods and benefits of good critique.

• Comfortability driving and facilitating conversations/interviews/workshops with stakeholders to further understand the problem space you work within and the users you design for.

• Ability to socialize your learnings with the rest of your team in a thoughtful, articulate way to enhance everyone's understanding of our products and users.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.

$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.

$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

#LI-NW1

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits (https://jobs.lumen.com/global/en/benefits-statement)

• Bonus Structure

What to Expect Next

Requisition #: 337281

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

03/11/2025