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JO Details Job Title: UI/UX Researcher Location- Grand Rapids, MI Submittal Requirements 3-5 Must Haves (need to be highlighted in sizzle & present on resume) 3-5 years of UX Research experience Strong experience with wireframes is required Must provide a link to their online portfolio Proven experience with HTML, CSS, and JavaScript with proficiency in Sketch, Photoshop, Illustrator or other visual design and wire-framing tools Job Description Job Summary: We are looking for an experienced UX Researcher to foster data-driven decision making throughout the product lifecycle. The ideal candidate enjoys solving complex problems, collaborating cross-functionally, and bringing a voice to the users. Requirements: • Plan and execute qualitative and quantitative user research using an array of research techniques • Analyze user's behavioral and attitudinal data to uncover customer pain points and unmet needs • Ability to conduct a range of research methods including user interviews, usability testing, surveys, ethnographic studies, contextual inquiry, and concept testing • Synthesize and present research findings in context • Leverage human centered design principles to develop journey maps, user personas, and jobs to be done • Work closely with Product, Design, and Development teams to regularly integrate user feedback into the product design and development process • Ability to accurately scope research initiatives by collaborating with stakeholders • Leverage existing data and ability to tie insights to analytics • Work in a SAFE Agile environment, coordinating projects by sprints • Ability to work effectively both individually and as part of cross-functional teams • Effectively manage vendor partner relationships ensuring that output meets internal expectations Skills & Qualifications • 3+ years of experience with UX Research • Bachelors or advanced degree in Human-Computer Interaction, Interaction Design, Cognitive Psychology, Computer Science, Visual Design, or similar field • Solid understanding of wireframes, storyboards, user flows, process flows and site maps • Experience with unmoderated testing and prototyping tools • Solid grasp on Human Centered Design • Expert written and verbal communication skills and attention to detail • Portfolio demonstrating your expertise and ability to articulate your process • Positive attitude, collaborative spirit and openness to giving and receiving feedback Experience • Proven experience with HTML, CSS, and JavaScript with proficiency in Sketch, Photoshop, Illustrator or other visual design and wire-framing tools • Minimum 3-5 years of experience in UX Research • Education: Bachelors