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Job Description - Radio Dispatcher (Intermittent/As Needed) Hospital Northfield, Ohio Supplemental Workforce (250002C3)

Organization

Agency Contact Name and Information: Bernadette Dudley (330) 467-7131 Ext. 2335

Unposting Date

Ongoing

Work Location

Northcoast Behavioral Health 1756 Sagamore Road Northfield 44067

Primary Location

United States of America-OHIO-Summit County-Northfield

Compensation: $19.95

Schedule

Part-time

Work Hours: Variable - TBD

Union: OCSEA

Primary Job Skill

Dispatch

Technical Skills: Dispatch

Professional Skills: Attention to Detail, Listening, Responsiveness, Verbal Communication, Confidentiality

Who we are:

At the Ohio Department of Mental Health and Addiction Services (OhioMHAS), we strive to exemplify The Heart of Hope for individuals and families affected by mental health and substance use disorders.

We proudly employ over 2,800 dedicated employees across our six inpatient behavioral health hospitals, Ohio Pharmacy Services, and the central office located in the James A. Rhodes State Office Tower in Columbus, OH.

OhioMHAS Values:

• Service-Oriented (Person Centered, Solution Oriented, Customer Service Focused)
• Collaborative (Approachable, Reasonable, Transparent)
• Value Driven
• Innovative (Yes Before No)
• Strong Sense of Urgency

Our team of highly qualified professionals advances a critical system of behavioral healthcare in Ohio that helps people be well, get well, and stay well. Join our collaborative, service-oriented environment, where you will be respected and valued.

What you’ll do at OhioMHAS:

Maintains efficient communications on a 24-hour basis: receives & transmits radio communication for Northcoast Behavioral Healthcare (NBH) personnel (e.g., Police Officers, Doctors, Nurses, Safety Officer, Maintenance); dispatches personnel & equipment as events occur, relays & clarifies information for personnel; creates/maintains/distributes a list of current mobiles/cell phones; operates in-house overhead paging system; inputs/deletes information; monitors all alarms (e.g., fire, generator, weather, etc.); maintains corresponding logs & records; maintains office security by ensuring building entry doors are locked; responds to code situations (e.g., red, black, gray, orange, blue, yellow & violet) with correct procedure; records all pertinent information.

Operates VOIP equipment: answers & extends all incoming telephone traffic; places local, long distance and international calls for NBH personnel; places support team calls to unit pagers; ensures information on all long distance calls is accounted for; updates records/files in order to provide NBH personnel with informational services; updates/deletes/changes voice mail/speed dial systems & creates corresponding records; provides Language Interpreter Services by connecting NBH personnel with contracted vendor; provides outside X-Ray services by connecting NBH personnel with contracted vendor; implements Call-Back procedure needed after regular working hours for maintenance problems, snow removal, housekeeping clean-up, code brown, etc.; exchanges required information daily from shift to shift; operates telephone computer system by inputting/changing/deleting information; notifies IT department for all telephone repair calls or NBH maintenance department needed to do repair; answers immediately the "2222 Emergency Line" (separate extension) with appropriate personnel & procedure after caller gives location & type of emergency (e.g., fire, code violet, code blue etc.).

Maintains written logs & records regarding daily activity in record book, newspaper receipts, long distance logs and vending machine refunds; forwards employees reporting off to call off line; conducts mail room duties by filing/stamping mail & issuing NBH car books; operates desk PC to access programs (e.g., Outlook, PCS, Lotus, etc.); updates NBH phone directory as needed.

Performs other radio dispatcher duties: reads & understands NBH Hospital-Wide Policy Updates; attends all mandated training classes; maintains map of Hospital's grounds; greets/provides directions both in person & on phone to visitors, visiting dignitaries, delivery personnel, etc.; ensures fire department keys are signed out (recorded on key log) by authorized personnel/contractors; distributes refunds to visitors from vending machines; maintains directory containing emergency numbers (e.g., Police Departments, Ambulance Companies, Hospitals etc.); answers T.D.D.Y Machine (separate line) after auto answering & responds with appropriate information; maintains & updates all other forms & logs used in Switchboard Dept; follows other department procedures (refrigerator control sheet, memo board, etc.); performs housekeeping services due to 24-hour schedule.

This is an hourly position covered by the OCSEA/AFSCME bargaining unit (union), with a pay range of #5 on the OCSEA Pay Range Schedule. Normal working hours are Variable DAYS, Variable SHIFT(s). This position is located within our CHOOSE A BUILDING at CHOOSE A LOCATION.

Unless required by any applicable union contract and/or requirements of the Ohio Revised Code, the selected candidate will begin at Step 1 of the pay range schedule. Pay increase of 4.5% July 1, 2025 and a 3% increase July 1, 2026.

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

Formal education that includes reading, writing & speaking English.

-Or equivalent of Minimum Class Qualification For Employment noted above.

Job Skills: Dispatch

Supplemental Information

Application Procedures
To be considered for this position, you must apply online through this posting website (careers.ohio.gov). We no longer accept paper applications. When completing your online Ohio Civil Service Application, be sure to clearly describe how you meet the minimum qualifications outlined on this job posting. We will not give credit for your qualifications, experience, education, and training in the job selection process if there is no evidence provided on your application. In addition, “see resume” is not a substitution for completing supplemental questions. Answers to the supplemental questions must be fully supported by the work experience/education sections of your application. You may check the status of your application by signing into your profile on this website (careers.ohio.gov). We will communicate with you through the email you provided in your profile and job application. Be sure to check your email regularly.

Background Check Notice
The final candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration.

If you require a reasonable accommodation for the application process, assessment &/or interview, please contact Andrew Seifert, EEO/ADA Administrator at andrew.seifert@mha.ohio.gov or 614-466-8884.

***For safety sensitive positions and unclassified permanent positions ONLY. All final applicants tentatively selected for this class will be required to submit to urinalysis to test for illegal drug use prior to appointments. An applicant with a positive test shall not be offered employment.

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.