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Overview

Serves as a cross functional writing lead who specializes in content design by shaping unique experiences that help users' complete tasks or flows on employee facing products. Participates or leads the end-to-end design process, responsible for all phases of content development, leveraging Human Centered Design methods to drive solutions. Defines user experience (UX) writing workflows and technical governance documentation that drives UX Design team's deliverables. Independently works with cross-functional teams to meet deadlines on large complex technical projects. Demonstrates thought-leadership and forward-thinking vision, advocating for the user. Oversees multiple projects under tight deadlines across a broad variety of product categories and audiences.

Responsibilities

Create human-centered content design solutions that utilize employee insights, data, and stakeholder input, conducting primary research when necessary

Create clear, consistent, and engaging UX content, including information architecture, product copy, calls-to-action, microcopy, naming conventions and taxonomies

Create and apply user experience models, such as journey maps or personas

Identify opportunities to define and establish conventions for messaging within and across teams

Identify opportunities to improve workflows and efficiency for developing language within products that meet business and employee needs

Develop a vision for messaging across a given product or channel and ensure tactical execution to drive cohesive narratives across all digital touch points

Lead teams through the Development Lifecycle for multiple projects within various phases; ensuring that the deliverables meet language expectations

Build and nurture partnerships across teams for alignment on writing strategy

Collaborate with designers, analysts, researchers, and product managers to define and drive user-centered experiences

Proactively identify address language concerns to ensure projects stay on track to meet project milestones, project time/scope/quality/funding expectations, and business objectives

Maintain ongoing enterprise-wide alignment with departmental stakeholders on brand tone & voice, writing strategy

Champion the Navy Federal brand; create, contribute, implement, update brand style guides, messaging documents and preparedness communications

Ensure all user interface language follows Navy Federal's conventions for punctuation, capitalization, and grammar

Stay abreast of all applicable policies, procedures, rules, regulations, Navy Federal values, etc. to ensure compliance in all communications

Ensure established content processes are followed by UX team and partnering teams

Actively determine and implement new processes for benefit of UX design team, developers, and stakeholders

Originate new concepts, strategies, or innovative approaches to user experience messaging

Serve as subject matter expert for user insights and user experience best practices, advocating for the use of user-centric thinking in content practices

Implement industry best practices for readability, compliance with ADA standards and success metrics

Serve as advocate for content best practices within a multi-disciplinary UX team

Lead in training/onboarding of UX Writing staff; assist in sourcing and hiring process; mentoring across design team

Perform other related duties as assigned

Qualifications

Bachelor's degree in English, Communications, Journalism or the equivalent combination of education, training, and experience

Extensive experience of user centered design processes and best practices

Experience in conducting user experience/market/consumer research, project management, and analysis in support of strategic planning initiatives

Extensive knowledge with modern development standards, techniques, and methodologies (e.g., HTML, XHTML, AJAX, JavaScript, CSS, etc.)

Extensive knowledge of web, mobile and application design

Expert knowledge of best practices for web and mobile-based content, tools, and forms

Extensive working experience in technical writing, UX writing, fact-checking, copywriting, or content/creative strategy

Strong ability to research, analyze, and organize concepts and to create conceptual approaches and copy solutions

Expert in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation

Extensive experience leading, guiding, and mentoring others

Extensive working experience articulating design concepts to a broad audience, including non-designers

Ability to apply analytical, creative, visual, and critical thinking

Expert knowledge of effective writing and editing

Expert cross-group collaboration and persuasion skills

Expert communication skills both verbal and visual

Advanced detail and organizational skills

Experience with Agile methodologies and principles (Kanban, Scrum, XP, Lean, etc.)

Desired Qualifications

Master's degree in English, Communications, Journalism, or the equivalent combination of education, training, and experience

Education, training or experience in Human Factors, Social Science, UX Research, Psychology, Information Technology, Design, Cognitive Science, and Accessibility

ADA certification

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602 | 9999 Willow Creek Road, San Diego, CA 92131

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• Best Companies for Latinos to Work for 2024

• Computerworld® Best Places to Work in IT

• Forbes® 2024 America's Best Large Employers

• Forbes® 2024 America's Best Employers for New Grads

• Forbes® 2024 America's Best Employers for Tech Workers

• Fortune Best Workplaces for Millennials™ 2024

• Fortune Best Workplaces for Women ™ 2024

• Fortune 100 Best Companies to Work For® 2024

• Military Times 2024 Best for Vets Employers

• Newsweek Most Loved Workplaces

• 2024 PEOPLE® Companies That Care

• Ripplematch Recruiting Choice Award

• Yello and WayUp Top 100 Internship Programs

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

REQNUMBER: 24331