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Robert Half is seeking a UX Designer to join a Customer Service Design Studio for a leading global technology and e-commerce company based in Seattle. This role focuses on improving the Driver and Customer support experience, ensuring associates have efficient, intuitive, and scalable tools to better serve end customers. As the team transitions from an outdated system, this is a unique opportunity to reimagine workflows, define simpler solutions, and reduce associate frustration. The ideal candidate is a data-driven designer with a strong ability to advocate for users, measure the impact of their designs, and collaborate across Product and Tech teams to drive innovation.

Location: Remote

Duration: 6 months

Hours: 40 hours/week

Pay Rate: $55-60/hour

Responsibilities:

• Create process flows, wireframes, and visual design mockups to effectively communicate interaction behaviors.
• Collaborate with cross-functional teams to evaluate business needs and translate them into user-centric solutions.
• Use research and UX principles to assess business and feature requirements.
• Present design work to the UX team, product team, and senior leadership for review and feedback.
• Leverage data to measure design effectiveness and continuously improve the experience.

Qualifications:

• 3+ years of industry experience designing for web and/or software applications.
• Experience working within a design library.
• Bachelor's or Master’s degree in Design, HCI, or equivalent experience.
• Proficiency in Figma and strong understanding of web-based information architecture, usability principles, and interaction design.
• A strong online portfolio demonstrating user-centered design solutions.
• Excellent communication and presentation skills, with the ability to clearly articulate complex design concepts to different stakeholders.
• Experience working with technical teams in an agile, fast-paced environment.
• Self-starter, customer-obsessed, and detail-oriented team player.