Florida Atlantic University
Senior Police Communications Operator
Florida Atlantic University - Boca Raton, Florida, us, 33481
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Overview
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Overview
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For more information on everything FAU has to offer, please visit www.fau.edu/jobs.
Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.
Position Summary:
Florida Atlantic University is seeking a Senior Police Communications Operator - Boca Raton, FL.
The Senior Police Communications Operator (SPCO) must ensure that the Communications Center is prepared to analyze/handle all emergency situations in a timely, efficient, and appropriate manner.
Summary of Responsibilities: Must direct all the activities of call-takers, dispatchers, trainers, trainees, and training programs. Must monitor radios and telephones to ensure that Public Communications Operators are in compliance with applicable communication standards while fostering favorable public relations. Ensure that all supervised personnel are prepared and capable to handle all types of emergencies and/or disasters e.g. active shooter calls, hurricanes, medicals, receiving/dispatching requests for routine/emergency Law Enforcement services, FCIC/NCIC, etc. Prepare shift schedules to meet the needs of the Communications Center, approve overtime, scheduled sick time and vacations. Evaluate employee performance and prepare performance appraisals in a timely manner. Review end of shift activities with relieving shifts to ensure an accurate exchange of information. Identify staff development and training needs to ensure that training is completed in a timely manner in accordance with the State of Florida Department of Health-911 Telecommunication's Certification. Perform FCIC Terminal Agency Coordinator (T.A.C.) responsibilities. Analyze evolving situations, make accurate judgments and effective decisions under pressure, during emergency situations and take appropriate action. Performs other duties as required. Operate Police and other radio systems, monitor alarms, access control and camera systems. 24/7 Monitor gun detection software, and License Plate Recognition system by responding, verifying, entering hot list information, trespass warnings, risk protection orders and behavioral threat issues associated with the designated license plate, and providing the appropriate response, for both firearm detection and License plate detection. Dispatching officers and other emergency personnel as needed in accordance with departmental policy and procedure. Handle emergency and non-emergency telephone calls, prioritize calls and channel pertinent information to officers and supervisory personnel. Accurately documenting officer status location and activity. Make necessary emergency notifications. Operate Criminal Justice Information Systems computer terminal to include inquiries and entering persons, vehicles and property at the direction of officers. Provide the public with assistance on complaints and informational services, lost and found property, directions, fingerprinting and other services. Use tact and discretion. Observe strict confidentiality rules. Direct persons to proper supervisory level as necessary. Monitor messages directed to the department and information related to local criminal activity, and monitoring weather and campus security issues as a 24/7 Emergency Management warning point, which would require notification to all campuses through the Sircom system in accordance with departmental policy and procedures. Demonstrate knowledge of police terminology and procedures, Florida criminal and civil law as it pertains to police operations, campus geography, police services and University policies and procedures pertaining to police operations. FAU Benefits and Perks
If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:
Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more. State retirement options including tax-deferred annuities and Roth 403(b) plans. State employees Public Service Loan Forgiveness (PSLF) program Flexible work arrangement plans Sick Leave Pool Program Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President's discretion). Paid Community Engagement Volunteer Service Day Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).
For details on FAU's amazing offers visit us at https://www.fau.edu/hr/benefits/index.php
Explore Living in Palm Beach County
The goal is to provide local employers and new employees in the area a comprehensive guide with places to live.
Minimum Qualifications: High school diploma and three years of appropriate experience receiving, assessing, and dispatching calls for assistance required.
Florida state certification on the National Crime Information Center (NCIC) Florida Crime Information Center (FCIC) computer system is required within 6 months of employment required.
911 Public Safety Telecommunicator must be obtained within six months of employment required.
Ability to set standards, communicate and supervise staff in performance of duties required.
Valid Florida driver's license required.
Preferred Qualifications/Skills:
Possess the following skills in order to best handle emergency situations: communicate effectively, convey assurance, exercise tact and patience in stressful situations, and dispatch emergency personnel.
Able to master a variety of communications equipment, such as radios, telephones, recording devices and CAD terminals efficiently.
Successfully pass proficiency test within 6 months of employment.
Salary: $31.61 per hour.
College or Department: POL: Administrative Support Operations
Location: Boca Raton
Work Days and Hours: 40-hour work week - Variable Shifts
Application Deadline: 2025-04-07
Special Instructions to Applicant: VETERANS' PREFERENCE: Applicants may claim Veterans' Preference on their application. The applicant claiming preference is responsible for providing required documentation at the time of making an application in Workday for a vacant position, or prior to the closing date of the vacancy announcement. If an applicant qualifies for Veterans' Preference and the SP position, they are shown preference by the guarantee of an interview. Veterans' Preference does not guarantee a job. For additional information, please visit https://www.fau.edu/jobs/resources/veterans/. For assistance, please contact Recruitment Services at empl@fau.edu. REQ19412 Maintenance Specialist-2 (Open)
APPLICATION DOCUMENTS REQUIRED: Resume
OFFICIAL SEALED TRANSCRIPTS REQUIRED: Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.
PRE-EMPLOYMENT SCREENINGS REQUIRED: Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.
REQUEST FOR ACCOMMODATIONS: Individuals with disabilities requiring accommodations may contact Human Resources at 561-297-3057. For inquiries concerning employees, job applicants or other available accommodations, please email accommodate@fau.edu or call the Office of Civil Rights and Title IX at (561) 297-3004.
For more information on everything FAU has to offer, please visit www.fau.edu/jobs.
Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.
Position Summary:
Florida Atlantic University is seeking a Senior Police Communications Operator - Boca Raton, FL.
The Senior Police Communications Operator (SPCO) must ensure that the Communications Center is prepared to analyze/handle all emergency situations in a timely, efficient, and appropriate manner.
Summary of Responsibilities: Must direct all the activities of call-takers, dispatchers, trainers, trainees, and training programs. Must monitor radios and telephones to ensure that Public Communications Operators are in compliance with applicable communication standards while fostering favorable public relations. Ensure that all supervised personnel are prepared and capable to handle all types of emergencies and/or disasters e.g. active shooter calls, hurricanes, medicals, receiving/dispatching requests for routine/emergency Law Enforcement services, FCIC/NCIC, etc. Prepare shift schedules to meet the needs of the Communications Center, approve overtime, scheduled sick time and vacations. Evaluate employee performance and prepare performance appraisals in a timely manner. Review end of shift activities with relieving shifts to ensure an accurate exchange of information. Identify staff development and training needs to ensure that training is completed in a timely manner in accordance with the State of Florida Department of Health-911 Telecommunication's Certification. Perform FCIC Terminal Agency Coordinator (T.A.C.) responsibilities. Analyze evolving situations, make accurate judgments and effective decisions under pressure, during emergency situations and take appropriate action. Performs other duties as required. Operate Police and other radio systems, monitor alarms, access control and camera systems. 24/7 Monitor gun detection software, and License Plate Recognition system by responding, verifying, entering hot list information, trespass warnings, risk protection orders and behavioral threat issues associated with the designated license plate, and providing the appropriate response, for both firearm detection and License plate detection. Dispatching officers and other emergency personnel as needed in accordance with departmental policy and procedure. Handle emergency and non-emergency telephone calls, prioritize calls and channel pertinent information to officers and supervisory personnel. Accurately documenting officer status location and activity. Make necessary emergency notifications. Operate Criminal Justice Information Systems computer terminal to include inquiries and entering persons, vehicles and property at the direction of officers. Provide the public with assistance on complaints and informational services, lost and found property, directions, fingerprinting and other services. Use tact and discretion. Observe strict confidentiality rules. Direct persons to proper supervisory level as necessary. Monitor messages directed to the department and information related to local criminal activity, and monitoring weather and campus security issues as a 24/7 Emergency Management warning point, which would require notification to all campuses through the Sircom system in accordance with departmental policy and procedures. Demonstrate knowledge of police terminology and procedures, Florida criminal and civil law as it pertains to police operations, campus geography, police services and University policies and procedures pertaining to police operations. FAU Benefits and Perks
If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:
Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more. State retirement options including tax-deferred annuities and Roth 403(b) plans. State employees Public Service Loan Forgiveness (PSLF) program Flexible work arrangement plans Sick Leave Pool Program Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President's discretion). Paid Community Engagement Volunteer Service Day Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).
For details on FAU's amazing offers visit us at https://www.fau.edu/hr/benefits/index.php
Explore Living in Palm Beach County
The goal is to provide local employers and new employees in the area a comprehensive guide with places to live.
Minimum Qualifications: High school diploma and three years of appropriate experience receiving, assessing, and dispatching calls for assistance required.
Florida state certification on the National Crime Information Center (NCIC) Florida Crime Information Center (FCIC) computer system is required within 6 months of employment required.
911 Public Safety Telecommunicator must be obtained within six months of employment required.
Ability to set standards, communicate and supervise staff in performance of duties required.
Valid Florida driver's license required.
Preferred Qualifications/Skills:
Possess the following skills in order to best handle emergency situations: communicate effectively, convey assurance, exercise tact and patience in stressful situations, and dispatch emergency personnel.
Able to master a variety of communications equipment, such as radios, telephones, recording devices and CAD terminals efficiently.
Successfully pass proficiency test within 6 months of employment.
Salary: $31.61 per hour.
College or Department: POL: Administrative Support Operations
Location: Boca Raton
Work Days and Hours: 40-hour work week - Variable Shifts
Application Deadline: 2025-04-07
Special Instructions to Applicant: VETERANS' PREFERENCE: Applicants may claim Veterans' Preference on their application. The applicant claiming preference is responsible for providing required documentation at the time of making an application in Workday for a vacant position, or prior to the closing date of the vacancy announcement. If an applicant qualifies for Veterans' Preference and the SP position, they are shown preference by the guarantee of an interview. Veterans' Preference does not guarantee a job. For additional information, please visit https://www.fau.edu/jobs/resources/veterans/. For assistance, please contact Recruitment Services at empl@fau.edu. REQ19412 Maintenance Specialist-2 (Open)
APPLICATION DOCUMENTS REQUIRED: Resume
OFFICIAL SEALED TRANSCRIPTS REQUIRED: Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.
PRE-EMPLOYMENT SCREENINGS REQUIRED: Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.
REQUEST FOR ACCOMMODATIONS: Individuals with disabilities requiring accommodations may contact Human Resources at 561-297-3057. For inquiries concerning employees, job applicants or other available accommodations, please email accommodate@fau.edu or call the Office of Civil Rights and Title IX at (561) 297-3004.