UI/UX Designer Job at Tekgence Inc in Englewood
Tekgence Inc - Englewood, CO, United States, 80151
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Overview
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Overview
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Talent Acquisition Specialist at TEKgence - Now Hiring
Job Title: Sr UI/UX Designer
Duration: 3-month Contract to Hire
Project Summary:
We are looking for a talented Senior UX/UI Designer/Developer with expertise in AWS Connect to join our IT team. In this hybrid role, you will be responsible for designing, developing, and implementing seamless, user-centered solutions for call center operations and customer-facing tools. You will leverage your deep knowledge of AWS Connect to create high-quality experiences for both agents and customers, optimizing customer journeys and streamlining agent workflows. The ideal candidate will have strong experience in both UX/UI design and development, as well as hands-on expertise in AWS Connect and related technologies.
Experience:
- 5+ years of experience in UX/UI design and development, with a strong focus on designing and developing solutions for call centers and customer-facing tools.
- Proven experience working with AWS Connect, including developing contact flows, IVR systems, and integrating with third-party applications.
- Hands-on experience with AWS services such as AWS Lambda, Amazon Lex, Amazon Polly, and Amazon CloudWatch.
- UX/UI Design Expertise: Strong understanding of UX/UI design principles and best practices, with experience designing for call center and customer service environments.
- AWS Connect & Integration: In-depth knowledge of AWS Connect and its associated services and integrations (e.g., Salesforce, Zendesk, etc.).
- Prototyping & Wireframing: Proficiency in design tools such as Figma, Sketch, Adobe XD, and experience creating high-fidelity prototypes, wireframes, and interactive designs.
Preferred Experience:
- Experience with AI-driven customer service tools such as chatbots and virtual assistants built on Amazon Lex.
- Familiarity with Agile development methodologies and project management tools such as Jira and Trello.
- AWS Certifications (e.g., AWS Certified Solutions Architect, AWS Certified Developer).
- Knowledge of customer behavior analytics, service optimization, and key performance metrics for customer service operations.
Key Responsibilities:UX/UI Design for Call Centers & Customer Tools:
"Tekgence is an equal opportunity employer. Applicants must be authorized to work in the U.S. U.S. citizens and Green Card holders are strongly encouraged to apply."
Thanks
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Information TechnologyIndustries
IT Services and IT Consulting
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