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We anticipate the application window for this opening will close on - 14 Mar 2025 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life The person in this role will work from the Medtronic facility located in Mounds View, Minnesota. When fully functional in the role, the resource in this position may transition to a hybrid working model, reporting to the office three days per week and working remotely for the remaining days. We are seeking a creative and strategic Senior Service Designer to join Medtronic’s IT Innovation Lab. As Medtronic continues to evolve as a healthcare solutions company, it is imperative that we link advances in technology to the highest level needs of our customers, both patients and healthcare providers. Traditional feature-based innovation alone is not enough in the new economy to differentiate our products, self-disrupt, and create new opportunities for Medtronic to continue as the world leader in biomedical engineering. The Innovation Lab is an internal experience, design, and strategy consulting team at Medtronic. We use methods of empathy building and needs definition along with creative ideation and prototyping/testing practices to deliver the economic value for Medtronic Operating Units (OU) globally. In this role, you will lead the design and development of innovative, user-centered healthcare services that enhance patient, provider, and employee experiences. You will collaborate closely with cross-functional teams, including product designers, engineers, and healthcare professionals, to ideate, prototype, and implement impactful service solutions that align with our mission to improve patient outcomes. We believe that when people from different cultures, genders, and points of view come together, innovation is the result — and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive. Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. Bring your talents to an industry leader in medical technology and healthcare solutions – we’re a market leader and growing every day. You can be proud to be a part of technologies that are rooted in our long history of mission-driven innovation. You will be empowered to shape your own career. We encourage and support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare. Join us for a career in IT that changes lives. Medtronic is committed to fostering a diverse and inclusive culture. Check out the accomplishments of our Women in IT group! Medtronic Women in IT CAREERS THAT CHANGE LIVES

Conduct user research to identify pain points, needs, and opportunities in healthcare service delivery. Map experiences with real-world data. Design end-to-end service experiences, from concept development to implementation. Develop service blueprints, journey maps, and interface prototypes to test and iterate solutions. Collaborate with cross-functional teams to integrate services with medical devices and digital health platforms. Drive co-creation workshops with internal teams and external stakeholders, including patients, caregivers, clinicians, and employees. Ensure scalability and sustainability of services while maintaining compliance with medical and regulatory standards. MUST HAVE (Minimum Qualifications)

Bachelor’s degree. 4+ years of experience with a bachelor’s degree or 2+ years of experience with an advanced degree. NICE TO HAVE (Preferred Qualifications)

Strongly Preferred:

Bachelor or advanced degree in Service Design, Graphic Design, or other connected discipline. 4+ years of experience in service design within healthcare, MedTech, or related industry. Ability to craft visual artifacts to communicate services, processes, and user interfaces. Highly proficient in the areas of user research, journey mapping, and insight synthesis. Expertise designing complex, multi-stakeholder services within a regulated environment. Stellar communication, facilitation, and collaboration abilities.

Experience with medical device and/or healthcare service innovation. Familiarity with digital health technologies and patient-centered care solutions. User interface design prototyping competencies for app, web, and embedded software. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD): $113,600.00 - $170,400.00. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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