Samsung Electronics Perú
Senior Manager of Training and Content Development
Samsung Electronics Perú - Ridgefield Park, New Jersey, us, 07660
Work at Samsung Electronics Perú
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Overview
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Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below. If you are a resident of the European Union or the European Economic Area, please click here. If you are a resident of the U.S., please click here. If you are a resident of the Philippines, please click here. If you are a resident of Korea, click here. * Please visit Samsung_Jobs to see job postings in Samsung Manufacturing subsidiaries. * To be notified of new opportunities when posted, please click here. You will need to create an account if you haven't already. This site uses cookies to enhance your browsing experience. Mandatory Cookies:
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LinkedIn cookies for applying via LinkedIn profile. By clicking 'Accept Cookies', you agree to the placement of configurable cookies. Senior Manager of Training and Content Development Apply: Remote type: On-site locations: 85 Challenger Rd., Ridgefield Park, NJ, USA; 6625 Excellence Way, Plano, TX, USA. Time type: Full time. Posted 2 Days Ago. End Date: May 5, 2025. Job requisition id R102439. Position Summary Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) leads in mobile, consumer electronics, home appliances, and enterprise solutions. The company innovates beyond current technology to deliver connected experiences across its product range. SEA is committed to environmental sustainability and eco-conscious practices. Our values: People | Excellence | Change | Integrity | Co-prosperity If you aspire to join a top-tier organization and work with industry-leading talent on innovative products, the eCommerce Customer Service Team is the place for you. The Senior Manager of Training and Content is responsible for developing programs for eCommerce Customer Service and ePromoter employees, ensuring proper rollout and execution. This role involves leading a team to gather information, research, create training materials, and coordinate with partners. Role and Responsibilities
Manage a team to develop and update training procedures, manuals, guides, and materials. Monitor and evaluate training activities and effectiveness across all BPOs and internal teams. Assess training needs via surveys, discussions, and consultations. Collaborate with department leads and stakeholders to develop training solutions. Create diverse training formats: self-directed, instructor-led, role-plays, simulations, videos, gamification, etc. Facilitate training sessions with managers and external teams. Oversee Content Managers to update the knowledge base. Manage project and learning tools like JIRA and training portals. Track training requests and maintain a training calendar. Identify low-performing areas using data analytics to develop targeted training. Minimum Qualifications
BS degree preferred with 8+ years’ experience in Instructional Design and Training supporting Customer Service or Sales. Alternatively, 10+ years of relevant experience without a degree. Knowledge of curriculum design, teaching methods, and training evaluation. Attention to detail and ability to simplify complex concepts. Unique skills or passions (e.g., videography, graphic design, gamification). Willingness to learn and adapt quickly. Ability to work independently and manage vendor training groups. Knowledge of strategic planning, resource management, and management principles. Familiarity with media production, communication, and dissemination techniques. Experience with applications like Microsoft Word, PowerPoint, Cornerstone, Adobe Captivate, MyAbsorb. Understanding of learning principles and Trainer Certifications. #LI-RR1 Learn more about Life @ Samsung: https://www.samsung.com/us/careers/life-at-samsung/ Benefits @ Samsung: https://www.samsung.com/us/careers/benefits/ Full-time employees are eligible for various benefits including health insurance, 401(k), employee purchase, tuition assistance, paid time off, student loan programs, wellness incentives, and bonus opportunities based on performance. Additional Information * Please review Samsung's Privacy Policy and select your country/language preferences at the bottom of the page. If you are an EEA resident, click here. Samsung values diversity and is committed to equal employment opportunity for all individuals regardless of race, color, religion, gender, age, and other protected characteristics. For accommodations during the application process, contact our Reasonable Accommodation Team at 855-557-3247 or SEA_Accommodations_Ext@sea.samsung.com. About Us Samsung is a global leader in technology, transforming industries with innovation across a broad product portfolio. Established in 1969, Samsung has grown into a top global brand with a diverse, talented workforce driving growth. Discover more at https://news.samsung.com/global/.
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Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below. If you are a resident of the European Union or the European Economic Area, please click here. If you are a resident of the U.S., please click here. If you are a resident of the Philippines, please click here. If you are a resident of Korea, click here. * Please visit Samsung_Jobs to see job postings in Samsung Manufacturing subsidiaries. * To be notified of new opportunities when posted, please click here. You will need to create an account if you haven't already. This site uses cookies to enhance your browsing experience. Mandatory Cookies:
Session management, application security, and routing cookies. Configurable Cookies:
LinkedIn cookies for applying via LinkedIn profile. By clicking 'Accept Cookies', you agree to the placement of configurable cookies. Senior Manager of Training and Content Development Apply: Remote type: On-site locations: 85 Challenger Rd., Ridgefield Park, NJ, USA; 6625 Excellence Way, Plano, TX, USA. Time type: Full time. Posted 2 Days Ago. End Date: May 5, 2025. Job requisition id R102439. Position Summary Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) leads in mobile, consumer electronics, home appliances, and enterprise solutions. The company innovates beyond current technology to deliver connected experiences across its product range. SEA is committed to environmental sustainability and eco-conscious practices. Our values: People | Excellence | Change | Integrity | Co-prosperity If you aspire to join a top-tier organization and work with industry-leading talent on innovative products, the eCommerce Customer Service Team is the place for you. The Senior Manager of Training and Content is responsible for developing programs for eCommerce Customer Service and ePromoter employees, ensuring proper rollout and execution. This role involves leading a team to gather information, research, create training materials, and coordinate with partners. Role and Responsibilities
Manage a team to develop and update training procedures, manuals, guides, and materials. Monitor and evaluate training activities and effectiveness across all BPOs and internal teams. Assess training needs via surveys, discussions, and consultations. Collaborate with department leads and stakeholders to develop training solutions. Create diverse training formats: self-directed, instructor-led, role-plays, simulations, videos, gamification, etc. Facilitate training sessions with managers and external teams. Oversee Content Managers to update the knowledge base. Manage project and learning tools like JIRA and training portals. Track training requests and maintain a training calendar. Identify low-performing areas using data analytics to develop targeted training. Minimum Qualifications
BS degree preferred with 8+ years’ experience in Instructional Design and Training supporting Customer Service or Sales. Alternatively, 10+ years of relevant experience without a degree. Knowledge of curriculum design, teaching methods, and training evaluation. Attention to detail and ability to simplify complex concepts. Unique skills or passions (e.g., videography, graphic design, gamification). Willingness to learn and adapt quickly. Ability to work independently and manage vendor training groups. Knowledge of strategic planning, resource management, and management principles. Familiarity with media production, communication, and dissemination techniques. Experience with applications like Microsoft Word, PowerPoint, Cornerstone, Adobe Captivate, MyAbsorb. Understanding of learning principles and Trainer Certifications. #LI-RR1 Learn more about Life @ Samsung: https://www.samsung.com/us/careers/life-at-samsung/ Benefits @ Samsung: https://www.samsung.com/us/careers/benefits/ Full-time employees are eligible for various benefits including health insurance, 401(k), employee purchase, tuition assistance, paid time off, student loan programs, wellness incentives, and bonus opportunities based on performance. Additional Information * Please review Samsung's Privacy Policy and select your country/language preferences at the bottom of the page. If you are an EEA resident, click here. Samsung values diversity and is committed to equal employment opportunity for all individuals regardless of race, color, religion, gender, age, and other protected characteristics. For accommodations during the application process, contact our Reasonable Accommodation Team at 855-557-3247 or SEA_Accommodations_Ext@sea.samsung.com. About Us Samsung is a global leader in technology, transforming industries with innovation across a broad product portfolio. Established in 1969, Samsung has grown into a top global brand with a diverse, talented workforce driving growth. Discover more at https://news.samsung.com/global/.
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