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User Experience Strategies:

User interviews and surveys; User journeys; Story boards; Contextual inquiries.

To demonstrate awareness of trends in user consumption habits to develop or improve interaction design and user experience strategies. Proactively identifies areas for user profile enhancements and new participatory design features based on user interviews and surveys. Plans site visits to end users. Maintains appropriate records of user observations. Presents data from site visits in ways that can be used to drive design (for example, user stories, user journey maps). Critically evaluates previous user research from multiple sources and perspectives.

Managing Functional Partnerships:

Requires knowledge of:

1. Stakeholder identification and mapping;
2. Stakeholder analysis;
3. Stakeholder communication;
4. Stakeholder engagement techniques;
5. Stakeholder management effectiveness tools and methods;
6. Fluency in many specialized business vernacular;
7. Deep understanding of diverse markets to deliver customer and business value; adapt style and best practices to accommodate cultural differences.

To collaborate with partners in the value chain to achieve desired outcomes across international markets. Lead cross-functional strategic technology focused initiatives and encourage team to cultivate relationships across the businesses and markets. Establishes best practices in the relevant functional area for team members to collaborate with people having different perspectives. Facilitate cross functional team thinking and brainstorming activities to collectively create and share ideas. Establish shared goals and information sharing platform to foster collaboration. Resolve technical and business issues related to collaborative efforts in varying business conditions. Seek out individuals with different perspectives to help foster creativity and personal growth.

Design Research:

Requires knowledge of:

1. Principles of research;
2. Best practices of qualitative and quantitative research;
3. Data analysis techniques;
4. Techniques to detect gaps in information;
5. Legal risks, factual errors, and breaches of codes of conduct involving the use of research material;
6. Organizational research requirements;
7. Success metrics for research projects;
8. Purpose of research and how it will be used;
9. Values, limitations, and risks of sources and social networks for research purposes;
10. Emerging methods for obtaining relevant information.

To define the key problems to be addressed in research projects. Designs and drives a research strategy to meet identified research needs. Reviews the relevance and usefulness of findings against research objectives outlined in research project plans. Leads the production of final research findings and associated outcomes. Develops reports on future improvements to research processes. Identifies potential legal and ethical issues from using research material. Collaborates with and understands the value of other research partners (for example, site analytics, consumer insights) to synthesize and leverage existing data and coordinate research efforts.

Influencing and Building Stakeholder Consensus:

Requires knowledge of:

1. Verbal/Non-verbal behaviors;
2. Application and allocation of Business Communication styles/techniques in ambiguous and challenging situations;
3. Communication channels/mediums;
4. Interpersonal skills and universal relationship building with ability to connect seemingly unconnected parties;
5. Influencing styles.

To lead discussions with varying viewpoints confidently. Influence diverse audiences using customized communication and appropriate frameworks. Leverage fact-based data & analytics insights to build a cohesive narrative and present in a clear, concise and meaningful way. Demonstrate superior decision and coordination skills when faced with conflicting or ambiguous inputs. Become a trusted advisor to diverse stakeholders, influencing them to act on the product/technology matters. Provide respectful, effective, timely feedback and seek, internalize, and utilize received feedback.

Driving Customer/Client Needs:

Requires knowledge of:

1. Customer and business problems;
2. Dependencies and impacts on product processes/ways of working;
3. Journey mapping;
4. Process optimization;
5. Communication and influencing techniques.

To build and maintain customer relations to understand customer requirements/problems. Creates customer journey touchpoints to anticipate product enhancements by pre-empting gaps/risks in the product experience. Simplifies and improves processes to reduce turnaround times, increase effectiveness, and drive customer delight.

Usability Testing and Iteration:

Requires knowledge of:

To perform testing against a design specification. Assists in the development of a set of specific suites of tests and the goals for each test. Works with customers to develop test scenarios and conducts acceptance tests on user stories. Participates in a specific user acceptance testing process. Records and stores test cases, associated input data, operations, and expected results.

Interaction Design:

Requires knowledge of:

1. User-centered design principles;
2. Native mobile conventions and capabilities (for example, Apples Human Interface Guidelines for iOS, Googles Android design patterns);
3. Information hierarchy principles;
4. Task analysis;
5. System design processes;
6. Interaction patterns and templates.

To define and documents design details through process flows, site maps, wireframes, and functional specifications in multiple formats. Provides suggestions to create and define interaction patterns and templates to design consistent and scalable design solutions that account for primary and secondary use cases, more complex data exchanges, and complete error conditions and contribute to the pattern library.

Visual Design:

Requires knowledge of:

1. User-centered design principles;
2. Native mobile conventions and capabilities (for example, Apples Human Interface Guidelines for iOS, Googles Android design patterns);
3. Templates and style guides;
4. Design tools.

To define and documents design details at a system level with accurate design specifications (for example, position, padding, font size) in multiple formats. Leads visual quality assurance against a design specification and rapidly prioritizes and solves issues. Creates and defines templates and style guides to design consistent and scalable design solutions at the system level.

Prototyping:

Requires knowledge of:

1. Prototyping disciplines, tools, and techniques within target environments;
2. User-centered design principles;
3. Information hierarchy and design principles, task analysis, and system design processes.

Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning.

Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness.

Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy.

Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness; and participating in and supporting community outreach events.

Minimum Qualifications:

Option 1: Bachelors degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 5 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.

Option 2: 7 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.

2 years’ supervisory experience.

Design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a user experience area, Masters degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following the clients accessibility standards and guidelines for supporting an inclusive culture.

Masters: Architecture, Masters: Artificial Intelligence, Masters: Business, Masters: Cognitive Science, Masters: Computer Science.

Primary Location:

San Bruno, CA 94066-3031, United States of America.

EEO Employer:

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you