Tesla, Inc.
Sr. Program Manager, Customer Communications
Tesla, Inc. - Palo Alto, California, United States, 94306
Work at Tesla, Inc.
Overview
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Overview
Sr. Program Manager, Customer Communications Tesla is a pioneer in the electric vehicle and sustainable energy sector, leading the charge in revolutionizing transportation and power generation. Our NA Sales & Delivery Operations team is instrumental in driving this mission forward by continually improving our sales processes, optimizing operations, and expanding our customer base.
Considering making an application for this job Check all the details in this job description, and then click on Apply. The Sr. Program Manager, Customer Communications is a dynamic role supporting the NA Sales Operations team and specifically focusing on customer-facing systems and communications. You will interpret the needs of the business, identify optimal solutions to solve for these needs and partner with our product teams to build effective solutions. You'll exercise creative problem solving, identifying, and resolving system bugs, managing escalations resulting from systemic breakdowns, and developing robust long-term solutions that drive our rapidly scaling sales organization. What You’ll Do Develop improved customer-facing tools and own roadmap timelines and perform physical process reviews and time studies. Keep stakeholders updated in real-time to any operational impacts. Perform alignment reviews with key stakeholders, market leaders, product managers, and global partners. Be a fierce advocate for NA business needs with a keen eye on process simplification. Host user interviews and feedback sessions. Project requirements grooming, ticket creation, stage and post-release testing. Leverage your acute business acumen to uncover new opportunities and reveal invaluable data insights and collaborate closely with cross-functional teams and external partners to propel project momentum. Draft and release project update and release notes and ensure the field has clear information acting as the main point of contact for the field on sales systems questions and concerns. What You’ll Bring 2+ years in project/operations/product management. Bachelor's Degree in Management-related field (e.g., Business Administration, Communications, or Computer Science) or equivalent experience. Advanced in MS Excel and MS Suite (SQL and data visualization tools like Tableau a plus). Preferred Skills: Familiarity with JIRA, Confluence, and data analytics. Strong English written and verbal skills. Compensation and Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction. Family-building, fertility, adoption, and surrogacy benefits. Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution. Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA. Healthcare and Dependent Care Flexible Spending Accounts (FSA). 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits. Company paid Basic Life, AD&D, short-term and long-term disability insurance. Employee Assistance Program. Sick and Vacation time (Flex time for salary positions), and Paid Holidays. Back-up childcare and parenting support resources. Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance. Weight Loss and Tobacco Cessation Programs. Tesla Babies program. Commuter benefits. Employee discounts and perks program. Expected Compensation $80,000 - $150,000/annual salary + cash and stock awards + benefits. Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice.
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Considering making an application for this job Check all the details in this job description, and then click on Apply. The Sr. Program Manager, Customer Communications is a dynamic role supporting the NA Sales Operations team and specifically focusing on customer-facing systems and communications. You will interpret the needs of the business, identify optimal solutions to solve for these needs and partner with our product teams to build effective solutions. You'll exercise creative problem solving, identifying, and resolving system bugs, managing escalations resulting from systemic breakdowns, and developing robust long-term solutions that drive our rapidly scaling sales organization. What You’ll Do Develop improved customer-facing tools and own roadmap timelines and perform physical process reviews and time studies. Keep stakeholders updated in real-time to any operational impacts. Perform alignment reviews with key stakeholders, market leaders, product managers, and global partners. Be a fierce advocate for NA business needs with a keen eye on process simplification. Host user interviews and feedback sessions. Project requirements grooming, ticket creation, stage and post-release testing. Leverage your acute business acumen to uncover new opportunities and reveal invaluable data insights and collaborate closely with cross-functional teams and external partners to propel project momentum. Draft and release project update and release notes and ensure the field has clear information acting as the main point of contact for the field on sales systems questions and concerns. What You’ll Bring 2+ years in project/operations/product management. Bachelor's Degree in Management-related field (e.g., Business Administration, Communications, or Computer Science) or equivalent experience. Advanced in MS Excel and MS Suite (SQL and data visualization tools like Tableau a plus). Preferred Skills: Familiarity with JIRA, Confluence, and data analytics. Strong English written and verbal skills. Compensation and Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction. Family-building, fertility, adoption, and surrogacy benefits. Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution. Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA. Healthcare and Dependent Care Flexible Spending Accounts (FSA). 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits. Company paid Basic Life, AD&D, short-term and long-term disability insurance. Employee Assistance Program. Sick and Vacation time (Flex time for salary positions), and Paid Holidays. Back-up childcare and parenting support resources. Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance. Weight Loss and Tobacco Cessation Programs. Tesla Babies program. Commuter benefits. Employee discounts and perks program. Expected Compensation $80,000 - $150,000/annual salary + cash and stock awards + benefits. Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice.
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