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Pyramid Consulting, Inc provided pay range This range is provided by Pyramid Consulting, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $50.00/hr - $54.00/hr Immediate need for a talented UX Designer II. This is a 12+months contract opportunity with long-term potential and is located in Charlotte, NC (Hybrid) . Please review the job description below and contact me ASAP if you are interested. Job ID: 25-74333 Pay Range: $50 - $54/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Collaborate with optimization team and call center staff to understand their needs and challenges. Analyze the current SAP C4C system and identify areas for improvement. Design and implement user-friendly interfaces and workflows to enhance the call center specialist experience. Conduct usability testing and gather feedback to refine designs. Work closely with developers to ensure seamless integration of UX improvements. Create documentation and training materials to support the adoption of new workflows Key Requirements and Technology Experience: Key Skills; UX Designer for SAP C4C ,Call Centre Specialist Experience Improvement, workflows, design tools such as Figma, Adobe XD, or Sketch, user-centred design principles. Education: Bachelor's degree in a relevant field; or 5 years experience in lieu of a degree. Experience: Minimum of 4 years of related experience in product design. Proficiency in design tools such as Figma, Adobe XD, or Sketch. Strong understanding of user-centered design principles and methodologies. Experience with SAP C4C or similar CRM systems is a plus. Excellent communication and collaboration skills. Ability to work in a fast-paced and evolving environment. Experience in designing for call center or customer support environments. Familiarity with the challenges of high turnover and ongoing training demands. Knowledge of regulatory requirements and how they impact system design. Our client is a leading Utility Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here. Seniority level Seniority level Not Applicable Employment type Employment type Contract Job function Job function Design Industries Utilities Referrals increase your chances of interviewing at Pyramid Consulting, Inc by 2x Sign in to set job alerts for “User Experience Designer” roles. Charlotte, NC $75,300.00-$143,100.00 1 day ago Digital User Experience (UX) Design Operations Analyst Charlotte, NC $75,300.00-$143,100.00 1 day ago Senior UI/UX Designer (Enterprise Software) Senior Product Designer - Charlotte, North Carolina Senior Product Designer - Digital Services Charlotte, NC $92,000.00-$110,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr