Chubb
VP, Claim Technical Director Job at Chubb in Houston
Chubb - Houston, Texas, United States
Work at Chubb
Overview
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Overview
Job Description
This Vice President position is responsible for overseeing technical aspects and training within Property Claims. The successful candidate will collaborate with the technical team to ensure robust technical standards and consistency in the Property Claims discipline. This role will report directly to the Chief Technical Officer of Property Claims.
Job Description:
Claims Culture:
Qualifications
About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
This Vice President position is responsible for overseeing technical aspects and training within Property Claims. The successful candidate will collaborate with the technical team to ensure robust technical standards and consistency in the Property Claims discipline. This role will report directly to the Chief Technical Officer of Property Claims.
Job Description:
- Serve as a primary technical resource for Field Claim Operations and Claim Service Centers, providing expertise on legal principles, statutes, and regulatory matters related to property claims. Collaborate with these teams to facilitate high-level reviews and resolutions of property claim issues.
- Ensure property claims teams deliver service-oriented claims handling by providing focused training, guidance, and direct involvement in file management, maintaining consistency and technical excellence.
- Act as a resource for the Claim Director and General Adjuster Technical Trainer to support the development of the large loss team as needed.
- Build repeatable training which builds upon the technical proficiency of the entire property claims discipline on topics encompassing legal issues, coverage, service, and compliance.
- Work with Chubb underwriting partners reporting on claim trends, large losses, emerging risks, policy language refinement, etc. In accordance with the CTO and Tech team, assure a claims handling approach in line with underwriting intent.
- Present to senior leaders and business partners on emerging risks, coverage and claim trends.
- Coordinate and collaborate with General Counsel, Coverage & Complex Team (litigation management), Compliance and Claims Actuarial on a wide variety of topics. Work with the CTO and Tech Team to develop and present any necessary training and/or claim handing guidance to staff.
- Assure consistency in CAT claim handling across all of property claims by providing event specific coverage and technical guidance in collaboration with our underwriting business partners, General Counsel & Compliance.
- Collaborate with the Quality Audit Team to establish clear expectations regarding leakage, coverage, and claims handling processes. Analyze data from claim reviews and audit results to identify training needs and partner with property leaders and Claims Learning & Development to implement both formal and informal training programs.
- Work directly with Chubb's Governmental Affairs Team on regulatory matters impacting Chubb and the broader industry to include providing feedback on draft legislation.
- Embrace with digital technologies available through Chubb systems to enhance business outcomes and improve the property claim team's quality and effectiveness of work.
Claims Culture:
- Building Our Culture - Demonstrate effort in clarifying and communicating our culture values focused on reinforcing teamwork, proving value, and driving execution.
- Improving Communication-establish clear and concise communication internally and with our clients. Creating a work environment that is focused on collaboration and relationship-building.
- Supporting Claims Transformation- Supporting our claims transformation effort by providing specific feedback and insights, participating and/or otherwise demonstrating commitment to new trainings and initiatives.
Qualifications
- Strong Property Insurance claims background both personal and commercial lines.
- Compliance and regulatory experience in all 50 states.
- Bachelor's degree or equivalent education.
- Designations from CPCU, SCLA, AIC, etc. are preferred.
- Demonstrated management and leadership capabilities.
- Minimum of 7-10 years of property claims handling experience.
- Prior management responsibilities are helpful.
- Extensive coverage/contract knowledge.
- Strong analytical and investigative skills.
- Strong abilities in coverage application, litigation, and contractual relationships.
- Capable of interaction and guidance to underwriting on contract language, claim trend analysis, etc.
- Superior verbal and written communication skills, including large-group presentation skills.
About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.