Service Writer Job at Monroe Tractor in Westborough
Monroe Tractor - Westborough, MA, United States, 01582
Work at Monroe Tractor
Overview
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Overview
The Service Writer position is ideal for someone who is excellent with customers and is a problem solver. You will act as an intermediary between customers and branch staff.
Pay Range: $19 - $28 per hour
Benefits
- Medical, Dental & Vision Insurance
- 401K Plan + Match
- Competitive Paid Time Off Policy
- Short/Long Term Disability
- Family-owned and operated
- Annual Reviews
- Annual Incentive Bonus opportunity
Qualifications
- High School diploma or equivalent.
- One or more years of experience in a Service Writer position and/or service or parts department.
- Great communication skills.
- Familiarity with agricultural and/or construction equipment is a plus.
- Computer skills including Microsoft Excel, Outlook, and Word.
- Self-starter with attention to detail, strong organization, and is goal-oriented.
- Comfortable dealing with the public.
- Strong team player.
- Able to lift 25 pounds.
Responsibilities
- Assist in creating work orders.
- Review and maintain all repair orders for accuracy and completeness.
- Process records of parts requisitions, parts invoices, material invoices and outside labor invoices to ensure proper accounting.
- Assist in scheduling of service work.
- Keep the service manager informed on all work orders.
- Assist with warranties.
- Intermediary between parts and service, technician lead contact for parts.
- Ensure every customer is satisfied with the products and service.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Pay is commensurate with the applicant's experience, as it relates to the position.
Pay Range
$19-$28 USD