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ECS is seeking a Junior User Experience Engineer to work in Arlington, VA . Responsibilities to include: • Serves as Windows Operations liaison with the OCIO Service Desk. Responsible for research, installation, testing, and troubleshooting of OCIO Windows server and workstation operating systems and OCIO software applications. • Serve as primary point of contact for OCIO Tier 3 support issues and manages team ticket escalation (software deployment issues, base server troubleshooting) • Work directly with end users to resolve issues either remotely or through a deskside visit • Responsible for monitoring Tier 3 support tickets • Administer user accounts and security groups (and their respective memberships) • Work with the Windows Operations team to deploy Windows servers • 1+ years' experience as a junior systems administrator • Experience and knowledge of Microsoft Active Directory • Knowledge of basic network principles and functions (e.g., DNS, DHCP, TCP/IP, etc.) • Knowledge of Microsoft folder, file, and sharing security • Experience installing and configuring Windows Server operating systems • Experience administering and maintaining user accounts within a Microsoft Active Directory • Experience troubleshooting Windows Server issues and network connectivity issues • Experience troubleshooting Windows applications and application deployments • Strong written, oral, and telephone communication skills • Excellent technical writing skills; responsible for fully documenting problem resolutions for Tier 1 / 2 technicians