Amazon
Program Manager, Business Operations, Communications & Corporate ...
Amazon - Seattle, Washington, us, 98127
Work at Amazon
Overview
- View job
Overview
Description
Ready to be part of a team that shapes the reputation of one of the world's most influential companies? At Communications & Corporate Responsibility (CCR), we're not just communicators – we're strategic storytellers, reputation architects, and community impact drivers. We're looking for innovative thinkers who can help us showcase Amazon's commitment to employees, partners, communities, and the environment while setting new standards for corporate communications excellence.
Great storytelling requires seamless operations behind the scenes. That's where you come in. As the Business Operations Manager within CCR's Operations and Technology team, you'll support and establish operational excellence that enables our success. Working at the intersection of innovation and execution, you'll help drive the effectiveness of over 1,200 professionals who bring Amazon's story to the world. This is your opportunity to build the infrastructure that powers our global narrative and impact.
Who We Are
The Operations and Technology team drives CCR's effectiveness. We optimize our organization through:
Forward-looking technology solutions
Scalable, impactful programs
Innovative processes enhancing productivity
Resources fostering excellence
Your Impact
As Business Operations Manager, you'll lead operational transformation by:
Implementing scalable solutions globally
Supporting strategic initiatives
Designing best practices to elevate our organization
Fostering cross-team collaboration
Driving efficiency improvements
What We're Looking For
Builder's mindset with passion for operational excellence
Strong organizational and project management skills
Analytical ability to identify improvement opportunities
Excellent stakeholder management capabilities
Experience scaling operations in complex organizations
Proactive problem-solving skills
Track record of managing high-priority initiatives
Why Join Us?
Impact Amazon's global reputation
Work with passionate professionals
Drive innovations at scale
Enjoy work-life harmony and inclusion
Shape the future of an influential company
At Amazon, we embrace new challenges and seek individuals who can help us raise the bar in everything we do. If you're ready to make an impact at global scale while working with a team that values innovation, inclusion, and excellence, we want to hear from you.
Key job responsibilities
Strategic Planning and Process Optimization
Support business review processes, planning cycles, and strategic calendar
Automate executive reporting processes for S-team and Board
Support goal-management processes, prepare agendas and reports
Operational Excellence and Knowledge Management
Maintain key performance metrics
Develop, implement, and maintain Standard Operating Procedures (SOPs) and playbooks
Enhance knowledge repositories, improving content organization and searchability
Support adoption of operational tools like Kingpin across CCR
Cross-Functional Collaboration and Stakeholder Management
Partner with internal teams including Finance, Legal, HR, and Procurement on cross-org projects
Facilitate best practice sharing and process improvements across CCR
Collaborate with business teams and PMs to streamline operations and drive continuous improvement
Program and Project Management
Oversee end-to-end project delivery and report results to senior leadership through 2x2’s, QBR’s, and Annual Planning
Drive implementation of operational improvements
Create feedback loops from customers to improve optimization
Technology and Systems Management
Oversee file storage systems and migration projects
Optimize and leverage key operational platforms (e.g., WorkDocs, Asana, Salesforce, Microsoft Suite)
Identify and implement technological solutions to enhance operational efficiency
About the team
Meet the Operations and Technology team - the dynamic force powering CCR's success story. We're a diverse crew of innovators who keep the wheels turning for our communications experts, community impact leaders, and sustainability champions. Think of us as CCR's backstage crew, orchestrating the technology, processes, and resources that enable our organization to shine on the global stage. We're passionate about creating solutions that scale, fostering collaboration that inspires, and building systems that secure our future. But what really sets us apart? Our belief that the best work happens when technology meets humanity, and when innovation serves a greater purpose.
Basic Qualifications
3+ years of program or project management experience
Experience working cross functionally with tech and non-tech teams
Experience using data and metrics to determine and drive improvements
Experience with basic web-based tools and products like Outlook, Excel, Word and SharePoint
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Bachelors degree or equivalent
Preferred Qualifications
Experience leading process improvements
Experience in defining and implementing process improvement initiatives using data and metrics
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.
Ready to be part of a team that shapes the reputation of one of the world's most influential companies? At Communications & Corporate Responsibility (CCR), we're not just communicators – we're strategic storytellers, reputation architects, and community impact drivers. We're looking for innovative thinkers who can help us showcase Amazon's commitment to employees, partners, communities, and the environment while setting new standards for corporate communications excellence.
Great storytelling requires seamless operations behind the scenes. That's where you come in. As the Business Operations Manager within CCR's Operations and Technology team, you'll support and establish operational excellence that enables our success. Working at the intersection of innovation and execution, you'll help drive the effectiveness of over 1,200 professionals who bring Amazon's story to the world. This is your opportunity to build the infrastructure that powers our global narrative and impact.
Who We Are
The Operations and Technology team drives CCR's effectiveness. We optimize our organization through:
Forward-looking technology solutions
Scalable, impactful programs
Innovative processes enhancing productivity
Resources fostering excellence
Your Impact
As Business Operations Manager, you'll lead operational transformation by:
Implementing scalable solutions globally
Supporting strategic initiatives
Designing best practices to elevate our organization
Fostering cross-team collaboration
Driving efficiency improvements
What We're Looking For
Builder's mindset with passion for operational excellence
Strong organizational and project management skills
Analytical ability to identify improvement opportunities
Excellent stakeholder management capabilities
Experience scaling operations in complex organizations
Proactive problem-solving skills
Track record of managing high-priority initiatives
Why Join Us?
Impact Amazon's global reputation
Work with passionate professionals
Drive innovations at scale
Enjoy work-life harmony and inclusion
Shape the future of an influential company
At Amazon, we embrace new challenges and seek individuals who can help us raise the bar in everything we do. If you're ready to make an impact at global scale while working with a team that values innovation, inclusion, and excellence, we want to hear from you.
Key job responsibilities
Strategic Planning and Process Optimization
Support business review processes, planning cycles, and strategic calendar
Automate executive reporting processes for S-team and Board
Support goal-management processes, prepare agendas and reports
Operational Excellence and Knowledge Management
Maintain key performance metrics
Develop, implement, and maintain Standard Operating Procedures (SOPs) and playbooks
Enhance knowledge repositories, improving content organization and searchability
Support adoption of operational tools like Kingpin across CCR
Cross-Functional Collaboration and Stakeholder Management
Partner with internal teams including Finance, Legal, HR, and Procurement on cross-org projects
Facilitate best practice sharing and process improvements across CCR
Collaborate with business teams and PMs to streamline operations and drive continuous improvement
Program and Project Management
Oversee end-to-end project delivery and report results to senior leadership through 2x2’s, QBR’s, and Annual Planning
Drive implementation of operational improvements
Create feedback loops from customers to improve optimization
Technology and Systems Management
Oversee file storage systems and migration projects
Optimize and leverage key operational platforms (e.g., WorkDocs, Asana, Salesforce, Microsoft Suite)
Identify and implement technological solutions to enhance operational efficiency
About the team
Meet the Operations and Technology team - the dynamic force powering CCR's success story. We're a diverse crew of innovators who keep the wheels turning for our communications experts, community impact leaders, and sustainability champions. Think of us as CCR's backstage crew, orchestrating the technology, processes, and resources that enable our organization to shine on the global stage. We're passionate about creating solutions that scale, fostering collaboration that inspires, and building systems that secure our future. But what really sets us apart? Our belief that the best work happens when technology meets humanity, and when innovation serves a greater purpose.
Basic Qualifications
3+ years of program or project management experience
Experience working cross functionally with tech and non-tech teams
Experience using data and metrics to determine and drive improvements
Experience with basic web-based tools and products like Outlook, Excel, Word and SharePoint
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Bachelors degree or equivalent
Preferred Qualifications
Experience leading process improvements
Experience in defining and implementing process improvement initiatives using data and metrics
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.