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Sr. Technical Writer at TTEC in Boise, Idaho, United States Job Description Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a St. Technical Writer working remote in the United States, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all What You'll be Doing: As a Senior Technical Writer to our Public Sector, you will be responsible for creating, writing, editing, and maintaining technical documents and manuals, explaining complex information in a clear and concise manner, and working with existing staff to ensure accuracy of company documentation. The position lies within the Security, Resiliency and Governance team and will primarily focus on Information Security related material. Support to other departments enterprise-wide may also be required. Public Sector, Security & Compliance Team The Public Sector Security & Compliance Team is responsible for all Federal Compliance Standards, Statues, regulations that govern cybersecurity. The Federal compliance requirements are a series of frameworks such as DISA (Department Information Systems Agency), DOD IL4 (Department of Defense Impact Level 4/5) and FedRAMP (Federal Risk and Authorization Management Program). StateRAMP which simplifies cybersecurity compliance for cloud services providers. NIST SP 800-53 Series Risk Management (National Institute of Standards and Technology Special Publication), ITIL framework & MARS-E (Minimum Acceptable Risk Safeguards for the Exchanges). During a Typical Day, You'll Support TTEC federal, state, and other public sector programs (FedRAMP, NIST 800-53, IL4 /5 and MARS-E). Manage, edit, and assist stakeholders with writing and developing policies, procedures, and audit/compliance documentation for document owners and leadership. Manage and maintain libraries of documentation to support various projects and departments. Review, edit, and analyze documents (including reports and communications) to maintain continuity of style and content. Manage the annual update and review cycle for all documents and handle associated stakeholder notifications and communications. Regularly communicate with, and report to, management on the current status of documentation throughout the year. Pre-assessment, proactively work with compliance and SMEs (Subject Matter Expert) to ensure documentation is available and cur To view full details and how to apply, please login or create a Job Seeker account