UX/UI Designer
Mindlance - South San Francisco, California, us, 94083![Mindlance](/api/image?src=https%3A%2F%2Fgeneral-board-default.s3.us-east-2.amazonaws.com%2Fpublic%2Fimages%2Fdesk-360x180.webp&w=640&q=75&f=webp)
Work at Mindlance
Overview
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Overview
Primary duties and responsibilities: CX/UX DESIGN - UX DESIGN, UI DESIGN AND VISUALIZATION: 50% Collaboration, Facilitation, Session Design: 10% BUSINESS PROCESS AND EMERGING TECHNOLOGIES: 5% ANALYSIS, SYNTHESIS, STRATEGY: 5% COMMUNICATIONS, REPORTING, EXECUTIVE READ-OUTS: 10% Design Support, Iterative Co-Creation: 15% STAKEHOLDER RELATIONS: 5%
LIST Examples OF STRATEGIC/OPERATIONAL DECISIONS AND THE parts of the business you impact: This role will be responsible for supporting the development of the Human Centered Design practice at ***, and will be expected to develop strategies and operational decisions via customer experience insights to impact the following communities: 1. Patients 2. dvocates 3. Caregivers 4. Customers (Physicians and Care Community) 5. Employees 6. Third-Party Partners (to include vendors, sub-contractors, industry research partners and Think Tanks)
Education: Bachelor's degree required, preferably in a research-related field such as UX Design, Graphic Design, UI Design, Human-Centered Design, Information Design, Interaction Design, Service Design or a related discipline.
Experience: • At least 5-8 years of previous work experience in the following disciplines: Human-centered design, UX design, Interaction design, Design Thinking, and UI design. • CX Insights - In-person and Digital Facilitation • Touchscreen, Mobile, Conversational (Ai) and Responsive Design • Strong visual design foundations: Composition, Visual dynamics, Typography, Color Theory. • Strong portfolio. • Convert information architecture, product requirements, and user data into strategic, forward-thinking, and visually appealing designs in varying fidelities. • Apply practical knowledge of Agile methodology, including requirements documentation. • Demonstrate expertise in user experience design, design thinking, and human-centered design principles. • Utilize journey mapping, ethnography, usability research, and testing methodologies. • Create prototypes, wireframes, and conduct visual quality assurance. • Develop and facilitate ideation sessions both in-person and virtually. • Build and maintain strong working relationships at all levels, internally and externally. • Support, disseminate, and enforce design standards, principles, and guidelines. • Provide oversight on vendor projects and deliverables. • Independently drive small to mid-sized projects, strategies, and deliverables. • Thrive in a dynamic, fast-paced environment, managing multiple tasks with attention to detail and quality. • Evaluate market trends and analytics related to user experience design, providing recommendations and reporting. • Support, communicate, and distribute qualitative and quantitative customer data, correlating with corporate metrics.
Job Accountabilities: • You will execute the annual Experience Design roadmap, delivering projects and initiatives across physical, social, digital, virtual, and artificial environments through in-person, hybrid, and digital interactions. • You will work directly with patients, potential patients, advocates, caregivers, care communities, employees, and third-party partners to develop customer experience insights. Using data-driven design, you will create, test, and deploy prototypes, then measure the impact post-implementation. • This role may involve overseeing vendors to ensure design quality, usability, and consistency across experiences. • You will evangelize design thinking principles and maintain design quality assurance standards throughout implementation. • You will actively participate in CX/UX workshops such as service modeling, journey mapping, or design sprints, contributing visual concepts and designs to support these activities.
Working Conditions: • Working Conditions: Studio environment in a patient, provider, employee, and customer-facing capacity. • Location: South San Francisco (preferred) • Willingness and ability to travel, up To 10%
EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."