Staff UX Researcher - Financial Services
eBay Inc. - Austin, Texas, us, 78716
Work at eBay Inc.
Overview
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Overview
Work closely with Design, Business, Product, Marketing, and Engineering teams to drive the UX strategy for the area through insights, and put our users at the center of product thinking.
Employ engaging storytelling techniques to communicate research insights and recommendations, and ensure alignment and action.
Help drive key features, products, and initiatives based on company priorities.
Effectively manage and prioritize research planning through ambiguous and fast-changing environments.
Monitor the impact of insights generated and actively contribute to the always-growing UX Research practice at eBay.
What you will bring: 8+ years of practical experience deploying qualitative and quantitative research methods throughout the product development lifecycle, from conceptualization to launch, in an applied user research setting.
M.A., M.S., or PhD in a human behavior related field, such as Anthropology, Psychology, Sociology, Cognitive Science, Statistics, Human Factors Engineering, Human-Computer Interaction, Information Science, Media Studies, or Computer Science.
Experience drawing from a variety of research fundamentals to successfully impact design, product, and leadership decisions benefiting users and the business. Expert use of UX research tools.
Ability to assess and work through complex problems and ambiguous situations, and work with cross-functional partners to ensure insights are clear, actionable and acted upon.
Exceptional communication and storytelling skills, experienced influencer, and advocate for user research.
Experience working in large organizations and collaborating across diverse cross-functional teams is preferred. Global research experience is a plus.
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