Senior Service Designer
SBS Creatix - Saint Louis, Missouri, United States, 63146
Work at SBS Creatix
Overview
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Overview
$50.00/hr - $60.00/hr Direct message the job poster from SBS Creatix Responsibilities:
Lead research analysis to identify service trends and behavioral insights. Facilitate and consult in service design workshops with internal stakeholders. Scope and lead service design initiatives, identifying proper methodologies and deliverables. Create detailed visual service artifacts such as journey maps, blueprints, and stakeholder diagrams. Use human-centered design principles to align services with business and user needs. Present insights and recommendations to senior leadership through storytelling and visual communication. Collaborate cross-functionally with researchers, UX, and visual designers to improve experience quality. Apply strategic thinking to connect service touchpoints to broader business goals. Required Skills and Experience:
Minimum 6 years of experience in service design or related field. Expertise in service blueprinting, experience mapping, and systems thinking. Ability to lead design initiatives independently and present to executives. Familiarity with Adobe Creative Suite and visual storytelling tools. Strong business acumen, preferably in financial services or similar sectors. Portfolio showcasing design thinking and service solutions (PDF, website, or samples). Education:
Bachelor's degree in Design, HCI, Engineering, or related discipline (or equivalent experience). Preferred Qualities:
Self-starter with quick understanding of business and customer pain points. Flexible, collaborative, with ownership and strategic foresight. Ability to translate complex needs into actionable strategies. What We’re Not Looking For:
Candidates focused solely on process engineering or organizational effectiveness without service design skills will not be a fit. This role requires human-centered design expertise. Additional Details:
Seniority level: Mid-Senior level Employment type: Full-time Job functions: Design, Business Development, Analyst Industries: Staffing and Recruiting, Accessible Architecture and Design, Design Services
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