Lithia & Driveway is hiring: Mazda Service Writer in Farmington H...
Lithia & Driveway - Farmington Hills, MI, United States
Work at Lithia & Driveway
Overview
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Overview
1 month ago Be among the first 25 applicants
Dealership:
L0407 Suburban Mazda of Farmington Hills
Suburban Mazda Farmington Hills
Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life!
Responsibilities:
- Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
- Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
- Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
- Communicate additional repair and service needs to the customer based on vehicle inspection.
- Administer the manufacturer warranty for qualifying vehicle repairs.
- Keep customers informed of service specials, completion times, and service expenses.
Qualifications:
- Previous Service Advisor experience, preferred.
- Prior experience as an automotive technician a plus.
- A team player focused on providing exemplary customer service.
- Basic mechanical understanding of automobiles.
- Acceptable driving record and a valid driver's license in your state of residence.
Benefits:
- Competitive pay
- Medical, Dental, and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
Minimum requirements include a High School diploma or equivalent, 18 years or older. We are a drug-free workplace and committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, disability, gender identity, Veteran status, or criminal history, where legally permissible.
Additional Details:
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industries: Retail Motor Vehicles
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