Support Analyst, Design
GAINSystems - Atlanta, Georgia, United States, 30383
Work at GAINSystems
Overview
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Overview
Job Summary:
The Support Analyst will be responsible for providing technical assistance and support to customers who are experiencing technical difficulties with software, hardware or other computer systems. The Support Analyst will also be responsible for diagnosing and troubleshooting problems, escalating issues as needed, and documenting all support activities in a timely and accurate manner.
Responsibilities : Provide exceptional customer service to all clients Troubleshoot and resolve technical issues in a timely and efficient manner Diagnose software, hardware, and network-related problems Document and escalate issues to the appropriate parties when necessary Communicate with customers in a professional and courteous manner Utilize remote access tools to troubleshoot and resolve technical issues Maintain a working knowledge of relevant products, services, and industry trends Participate in team meetings and training sessions to enhance skills and knowledge Provide timely resolutions to customers on their questions and general account maintenance needs. Participate in customer meetings as needed. Manage and track customer requests in customer service software system
Requirements :
Bachelor's degree in Computer Science, Information Technology, or a related field Customer service experience is preferred Experience with supply chain design modeling is preferred Strong analytical and problem-solving skills Excellent written and verbal communication skills Familiarity with remote access tools and software Ability to work well in a fast-paced, team-oriented environment Knowledge of Windows and/or Mac operating systems Familiarity with Microsoft Office Suite, Active Directory, and other related software Ability to prioritize and manage multiple tasks simultaneously Willingness to work flexible hours and be on-call as needed
At GAINS, we recognize that diversity and inclusion make our teams stronger. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, national origin, age, sex, gender identity, sexual orientation, disability, marital status, domestic partner status, veteran status or medical condition. We encourage people from all backgrounds to apply.