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Updated: April 17, 2025
Location: Columbus, OH, United States
Job ID: 9104

We’re looking for an Account Supervisor to join our in-house creative studio — someone who can serve as a trusted partner to clients, a calm force for project teams, and a strategic liaison between creative vision and flawless delivery.

You’ll oversee the day-to-day management of key studio accounts and ensure projects run smoothly from kickoff to final delivery. Whether it’s a creative, digital, or video production, you’ll be the one who connects the dots — aligning priorities, managing timelines, and ensuring high-quality creative meets client needs.

This role also plays a key part in growing the studio’s footprint. As a studio representative, you’ll partner with Syneos teams on new business opportunities — representing the studio’s capabilities, identifying internal groups that could benefit from our shared service model, and helping articulate how the studio can add value at every stage of the creative process.

What You’ll Do

• Serve as the primary point of contact for client stakeholders across assigned accounts
• Develop and maintain strong relationships with both clients and internal cross-functional teams
• Translate client needs to clear creative briefs and actionable deliverables
• Manage timelines, scope, and budgets in partnership with Project Management
• Lead internal status meetings and client check-ins; keep all parties aligned and informed
• Anticipate project risks and proactively solve issues before they escalate
• Champion creative integrity while ensuring delivery meets client expectations and business goals
• Act as a studio representative in new business conversations — partnering with Syneos teams to showcase capabilities, explore opportunities, and grow internal awareness of the studio’s offerings
• Help identify internal teams or business units that could benefit from creative support and actively promote studio solutions to meet their needs
• Provide mentorship and oversight to junior account team members, where applicable

What You Bring

• 5 years of experience in account management or client services, preferably in a creative agency or in-house studio setting
• Proven ability to manage complex, multi-track projects with competing deadlines
• Strong understanding of creative and production processes across digital, print, and video
• Excellent communication and presentation skills, both written and verbal
• Strategic thinker with strong attention to detail and follow-through
• Calm under pressure, adaptable, and solution-oriented
• Comfortable working with creatives, strategists, producers, and clients alike

Bonus Points

• Experience in healthcare, clinical trials, or regulated industries
• Familiarity with creative ops tools like Wrike
• Background working in a shared services or matrixed environment
• Experience supporting or participating in new business efforts

The annual base salary for this position ranges from $90,000 to $100,000. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include eligibility to earn commissions/bonus based on company and/or individual performance.

At Syneos Health Communications, we are dedicated to building a diverse, inclusive, and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Boldsky Creative Studio supports more than 12+ Syneos Health marketing and communication agencies as well as direct-to-customer engagements. We function as the agencies' creative execution and production arm, implementing their creative vision. As part of Syneos Health, our agencies — consisting of leading brands and experts in advertising, branding, public relations, managed markets, and medical communications — are engaged in every point of influence in health, providing real-world insight into markets and audiences in ways that no other partner could.