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Position Overview

The Search Atlas Enterprise Customer Success Manager (CSM) is responsible for ensuring enterprise clients maximize value from the Search Atlas platform. This role will build strong client relationships, drive product adoption, and serve as the primary point of contact for enterprise accounts post-sale.

Key Responsibilities

• Develop and execute strategic success plans for enterprise clients to ensure high retention rates and account growth.
• Conduct regular business reviews with clients to demonstrate ROI and identify expansion opportunities.
• Provide expert guidance on Search Atlas.
• Monitor usage patterns and proactively address adoption challenges.
• Collaborate with product, engineering, and support teams to advocate for customer needs.
• Identify upsell and cross-sell opportunities within assigned accounts.
• Facilitate onboarding and training sessions for new enterprise users.

Required Qualifications

• 3+ years of customer success experience in B2B SaaS, preferably with enterprise clients.
• Proven track record of reducing churn and growing existing accounts.
• Strong understanding of search technology, SEO, and digital marketing concepts.
• Excellent communication skills with ability to engage at all organizational levels.
• Experience with Hubspot preferred.
• Experience working in a high-growth technology company is preferred.

Why Join Search Atlas?

• High-growth SaaS company with a strong product-market fit.
• Fully remote role with a dynamic and supportive team.
• Career growth opportunities as we scale our sales organization.

Benefits

• Fully Remote work.
• Fully covered health, vision, and dental insurance.
• Unlimited PTO.
• Paid parental leave.
• Personal development budget.
• Lasik eye surgery benefit (Yup, we'll pay for you to have perfect vision!).
• Pet health insurance (2 pets per employee).

Life at Search Atlas Group

At Search Atlas Group, we are committed to enjoying life as we are to delivering best-in-class services and software. From community volunteer days, socially conscious initiatives, and team lunches and outings, our office reflects our team’s diverse interests.

We are very proud of the kind, inclusive, and collaborative company culture we have built and have been recognized by both national and local industry leaders.

• 2023 + 2022 Inc. 5000 List of the Fastest-Growing Companies in America.
• Nevada’s Top Workplaces, Best New Ideas.
• Best Start-Up Agency (U.S. Search Awards).
• Top B2B Companies (Clutch).
• Inc’s On The Rise and Best Places to Work (Inc. Magazine).
• Great Place to Work Certified (Great Place to Work).

Here's a look into our core values:

1. Collaborative and Highly Engaged: Work is where we invest a big chunk of our lives. And hey, we're all about making that time awesome! We're a squad that's always got each other's backs.
2. Pursues Excellence: We're not just about doing our jobs; we're on a mission to master our craft. With a growth mindset and a desire to learn and grow, we're relentless in our pursuit of excellence.
3. I can figure it out/Google it attitude: Our team rocks because they're all about that thirst for knowledge and the know-how to quench it.
4. Innovative: We're all about agility, evolution, and innovation. Flexibility is our middle name—we're constantly refining, experimenting, and pushing boundaries.
5. Student Mentality: We dedicate ourselves to uplifting each other and pushing Search Atlas onwards and upwards.